Once a feedback is recorded internally. we need a way to send that received feedback to certain email addresses for internal evaluation. So that as soon as a customer gives feedback, those email addresses will be notified about it.
Siti Hajar
Hello everyone. This feature has been shipped. If you want to know more, please check our documentation here: https://docs.servicerocket.com/surveys/administrator-guide/enabling-email-notifications-for-low-nps-scores-and-surveys-filled
Thanks!
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Thanks for planning this feature! Cheers!
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Hello everyone. Thank you so much for voting and sharing this idea. There's an upcoming feature that may help. We'll be releasing it soon, so stay tuned.
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It is a much-needed feature for agents to get notified about feedback submission from customers/users. Hope this will be available soon.
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