Send email once a survey has been received to certain users for internal evaluation purposes

Once a feedback is recorded internally. we need a way to send that received feedback to certain email addresses for internal evaluation. So that as soon as a customer gives feedback, those email addresses will be notified about it.

  • Siti Hajar
  • Mar 2 2022
  • Shipped
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  • Admin
    Shared ServiceRocket commented
    8 Sep, 2022 07:03pm

    Hello everyone. This feature has been shipped. If you want to know more, please check our documentation here:


  • Sai Kiran commented
    13 Apr, 2022 06:29pm

    Thanks for planning this feature! Cheers!

  • Admin
    Shared ServiceRocket commented
    11 Apr, 2022 08:13pm

    Hello everyone. Thank you so much for voting and sharing this idea. There's an upcoming feature that may help. We'll be releasing it soon, so stay tuned.

  • Ravi Peetha commented
    7 Mar, 2022 09:18am

    It is a much-needed feature for agents to get notified about feedback submission from customers/users. Hope this will be available soon.

  • +4