As at the moment, the app notification is tied to the comment added by the app. We would like to have more notification features when certain events are triggered such as:
When the Customer responded to the survey
When the survey response is a detractor.
Julian Aidil
Hi there. We've shipped a feature for this issue. You can check more details in our documentation here:
https://docs.servicerocket.com/surveys/administrator-guide/enabling-email-notifications-for-low-nps-scores-and-surveys-filled
Thanks!
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Can you give an update on when this will be available?
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