Surveys for JSM to send NPS on a random base

NPS survey should get send with every closed ticket but only to a subset of customers that were not contacted within the last 90 days.

  • Yamam Alghourani
  • Apr 5 2022
  • Needs review
  • Attach files
  • Thomas Lendzion commented
    5 Apr 08:59am

    Customers should get selected randomly to ensure that the survey is not send with every closed ticket.