Request: "We have a few cases where it seems that either a person or the system is changing the mapping for some of our projects that link up to Salesforce, and its causing some havoc. Unfortunately, the JIRA logs don't pick up these tweaks (or so it seems), so I was wondering if you had any way to see what may have been going on."
Case Reference: https://servicerocket.desk.com/web/agent/case/60578
Having a tool allowing administrators to analyse problems is mandatory, I can't understand how your customers can't work without this. For now ServiceRocket connector is a black box, and as a system admin this is not acceptable, we waste a precious time to analyse mapping issues.
It's absolutely necessary to provide an equivalent of the diagnostics menu with the cloud connector. Your customers must be able to do quick analysis if mapping errors occurs without having to create a support ticket. Can you escalate this need to your product team ?
Aidin Mahmoodi
Customer: SailPoint
Site: https://sailpoint.atlassian.net
Request: "We have a few cases where it seems that either a person or the system is changing the mapping for some of our projects that link up to Salesforce, and its causing some havoc. Unfortunately, the JIRA logs don't pick up these tweaks (or so it seems), so I was wondering if you had any way to see what may have been going on."
Case Reference: https://servicerocket.desk.com/web/agent/case/60578
Attachments Open full size
Same customer
Having a tool allowing administrators to analyse problems is mandatory, I
can't understand how your customers can't work without this. For now
ServiceRocket connector is a black box, and as a system admin this is not
acceptable, we waste a precious time to analyse mapping issues.
Attachments Open full size
https://servicerocket.desk.com/web/agent/case/29914
It's absolutely necessary to provide an equivalent of the diagnostics menu
with the cloud connector. Your customers must be able to do quick analysis
if mapping errors occurs without having to create a support ticket. Can you
escalate this need to your product team ?
Attachments Open full size