Salesforce User and JIRA User Seamless Mapping

User story:

As a Salesforce and Jira Administrator, I want to seamlessly map my Salesforce Users to my JIRA Users to enable synchronization on User fields.

Problem statement:

  • Current configuration requires me to map every single Salesforce User to its corresponding JIRA User manually for every JIRA IssueType individually.

  • Too much admin overhead, too error prone.

Ideal state:

  • Expose User mapping in a separate view, where Admin would choose for which Issue type the given User is being mapped, or by default map to all Issue types.

  • Veronika Lovrantova
  • Nov 29 2021
  • Needs review
  • Attach files
  • +2