We built a knowledge base in Salesforce where we also use approval processes to approve them and expose them through our Customer Community portal.
However, I would like to expose same articles (maybe based on some criteria) on Confluence. We have Confluence in Cloud edition.
For each knowledge article (record) I would like to have one page, these pages would be searchable in Confluence and in the best case scenario I would be able to define labels (tags) for each page independently from Salesforce.
Hi everyone! After our extensive research around this functionality idea, we have decided to release a separate product that could export Confluence Cloud pages as Salesforce Knowledge Articles.
Please feel free to check the app from this Atlassian Marketplace listing.
The app is currently listed as a Beta app. Let us know if you have any feedback, improvement requests, or if you want to chat with us.