At the moment, The Salesforce Contact and Account is automatically retrieved according to the reporter of a JSD ticket.
This feature request is to add the ability to search a Salesforce Contact, instead based on a reporter
This would enable us to handle a service call from a new user at a customer site who was not yet in Salesforce. We would lookup the details for the main contact at that site.
You won't be notified about changes to this idea.
This would enable us to handle a service call from a new user at a customer site who was not yet in Salesforce. We would lookup the details for the main contact at that site.