As a user, I want the ability to manually search for Salesforce Contact and Account

At the moment, The Salesforce Contact and Account is automatically retrieved according to the reporter of a JSD ticket.

This feature request is to add the ability to search a Salesforce Contact, instead based on a reporter

  • Immanuel Siagian
  • May 14 2020
  • Needs review
  • Attach files
  • Zachary Leber commented
    14 May 06:05pm

    This would enable us to handle a service call from a new user at a customer site who was not yet in Salesforce. We would lookup the details for the main contact at that site.

  • +2