As an admin I want the Classic connector to support Amazon S3 solution to store attachments in Salesforce

We are using Amazon S3 in order to store attachments on support cases in Salesforce. On our case layout page we have an S3 attachments section. From there you can upload files and make them internally facing, or make them externally visible to the customer depending on who the audience is.

Currently adding attachments to the support case using S3, does not result in the Attachment being copied over to the linked Jira. So the ideal behaviour would be if those attachments were available in the Jira when added to the Salesforce case.

Ref: SRSUP-13657

  • Guest
  • Apr 8 2021
  • Needs review
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  • Guest commented
    8 Apr, 2021 08:49am

    This would be extremely useful for those using the S3 solution in Salesforce with the classic Jira connector. Improving the flow between Salesforce > Jira by copying over the attachments to the linked Jira will make life a lot easier.

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