Classic SF/Jira Connector's Remote Attachment panel in Jira should show files attached in SF Feed/Chat

We use the "chat" function in SF to attach files, not the actual attachment part of the case form. The Classic Connector's Remote Attachment panel in Jira does not see those attachments. It should see them and show them.

Please ignore the first comment - it was my attempt to update the issue before I logged in.

  • Guest
  • May 27 2020
  • Needs review
  • Attach files
  • Guest commented
    28 May 01:22am

    I asked support to submit this issue, and it is not described properly. We use the "chat" function in SF to attach files, not the actual attachment part of the case form. The Classic Connector's Remote Attachment panel in Jira does not see those attachments. It should see them and show them.