Do not show Salesforce comments in the comments panel in Salesforce

It is only occurring in the VisualForce Widget for comments in the Case Object. However, this widget is also pulling the SFDC case comments along with JIRA comments. We would like this widget to only show JIRA comments.

 

  • Juan Recabarren
  • Dec 2 2016
  • Unlikely to implement
  • Jan 22, 2017

    Admin response

    This is a step backward to our recent releases. The comment panel now provides in-place chronological view of JIRA and Salesforce comments, which are based on the filter settings of the connector. This avoids users from comparing two different comment sections.

     

    Keeping this open for another few months to see the traction of this request.

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  • Juan Recabarren commented
    3 Jan, 2017 07:04pm

    Could the Comments widget allow a configuration option for this: to show all comments or to avoid having the Salesforce comments being shown along with the Salesforce ones?