25 Vote

Compatibility of the Cloud Connector with Tempo

We use Tempo Timesheet for our internal time tracking on JIRA issues. As such, in order to properly associate time captured on an issue with a specific account we are currently manually creating accounts in Tempo which reflect our accounts in Salesforce. We would like to be able to use the SR connector to automate this process for ourselves. Is this possible. We are happy to consider getting some consultation time in order to achieve this outcome.

  • Adrien Low
  • Nov 10 2016
  • Needs review
  • Attach files
  • Sue Massaro commented
    16 Jun, 2021 10:39pm

    One of the biggest values of the Tempo Add-On is Accounts, allowing you to track and report work and issues by client Accounts (customers). We want to use ServiceRocket to connect SF Service to Jira, so that when a client opens a ticket/case in SF Service, a Jira issue is automatically created with the Jira/Tempo Account field populated by the SF Account.

  • Guest commented
    22 Jan, 2020 01:46pm

    This is definitely needed as a feature to make this usable for my team

  • +14