For JIRA comments tab, there is a sort option to view newest comment. (Descending)
Salesforce Comments tab should also have this feature so that users will be able to change the sort order of comment to view newest comment so user no need scroll the way down to view newest comments.
Kevin Lew
Scheduled through https://servicerocket-eng.atlassian.net/browse/SFJC-1987
https://community.servicerocket.com/servicerocket/topics/no-emails-are-being-sent-when-new-comments-are-added-to-a-jira-ticket-which-is-linked-to-a-salesforce
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