7 VOTE

Salesforce user to receive email notification when an comment is added to JIRA.

For the Server Connector (P2 connector), when a comment is added to a JIRA ticket and that ticket is associated to a Salesforce case, an email notification is sent to the case owner and other recipients based on the process we defined in Salesforce.

Cloud connector should also have this feature so that users will receive email notification when an issue or case has a new comment.

 

https://community.servicerocket.com/servicerocket/topics/no-emails-are-being-sent-when-new-comments-are-added-to-a-jira-ticket-which-is-linked-to-a-salesforce

  • Kevin Lew
  • Oct 20 2016
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  • Kevin Lew commented
    14 Jul, 2017 01:03am

    CASE #7273 - Notify/email salesforce case owner when comment added from JIRA

  • Kevin Lew commented
    2 Feb, 2017 02:59am

    CASE #43875 - Notification for Salesforce users whenever a JIRA Comment is posted.

  • and 1 more