We're using the Salesforce & JIRA Cloud Connector to associate Jira tickets to Salesforce accounts. Is there a way to report on Jira tickets and the associated SF accounts? Visually we can see that info in the UI, but want to view or download report of associations across all Jira tickets and SF accounts. In Jira, I can search "salesforceAssociatedIds is not null" to get all associated tickets, but it requires clicking into ticket to see associations. Any ideas on how to do this?
Example format showing associations could be like following (1 row per association): Account A | Jira Ticket 100 Account B | Jira Ticket 100 Account B | Jira Ticket 200
Customer: John Cunningham, VP, Software Development | QGenda
Case reference: https://servicerocket.desk.com/web/agent/case/78270
I’m looking to confirm if there is any way to report on many-to-many links using the Salesforce JIRA Cloud Connector. Our current set up is that the JIRA Key is will sync to a field on the case, but this will only help us identify 1:1 connections of Cases to JIRA Issues. If we are looking to run a report that will display all JIRA Issues connected to a Salesforce case, is there a way to accomplish that?
I need to be able to export Case details for groups of Jira tickets. I want Jira ticket #, count of cases for each ticket, and "Case Number"s of Salesforce cases .
Presently, all I seem to be able to do from Jira is view details for associated Salesforce cases on a case by case basis from Jira tickets on a ticket by ticket basis. (See the attachment)
Do you have some kind of portal or API where I can retrieve this data? Or a way to tell Jira to make it exportable from within that environment?
However, we were using that detail report at the time of a Software Release to count how many Customer Cases we could close based on the number of items listed. Therefore, getting this feature available again is very important to us, as now we need to do this count in another way.
*They are looking for a feature similar to the JQL functions provided in the old P2 Connector.
We've migrated to Salesforce & JIRA Cloud Connector 1.1.0-AC. The "old" version of the connector used to provide a field where it stored references to Salesforce.com cases. We used this field for reporting purposes. Now, it's gone. Any way to get it back?
Alternatively, is there any way to automatically count the number of cases linked to a JIRA issue and then put this number to a JIRA field for further filtering?
Sam Gatica
Similar request:
We're using the Salesforce & JIRA Cloud Connector to associate Jira tickets to Salesforce accounts. Is there a way to report on Jira tickets and the associated SF accounts? Visually we can see that info in the UI, but want to view or download report of associations across all Jira tickets and SF accounts. In Jira, I can search "salesforceAssociatedIds is not null" to get all associated tickets, but it requires clicking into ticket to see associations. Any ideas on how to do this?
Example format showing associations could be like following (1 row per association):
Account A | Jira Ticket 100
Account B | Jira Ticket 100
Account B | Jira Ticket 200
Customer: John Cunningham, VP, Software Development | QGenda
Case reference: https://servicerocket.desk.com/web/agent/case/78270
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CASE #76435
I’m looking to confirm if there is any way to report on many-to-many links using the Salesforce JIRA Cloud Connector. Our current set up is that the JIRA Key is will sync to a field on the case, but this will only help us identify 1:1 connections of Cases to JIRA Issues. If we are looking to run a report that will display all JIRA Issues connected to a Salesforce case, is there a way to accomplish that?
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Adding customer requesting additional reporting capabilities for the Connector:
https://servicerocket.desk.com/web/agent/case/65896
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There's also a need to work with external reporting tool - Looker. JQL and JIRA REST API provides this avenue.
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Another customer is requesting additional reporting capabilities for the Salesforce Connector.
Case Reference: https://servicerocket.desk.com/web/agent/case/66881
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This customer is requesting this type of reporting capabilities for the JIRA Salesforce Cloud Connector:
I'm trying to generate a report that lets me slice / dice my account information by my tickets in jira, for example:
Case Reference: https://servicerocket.desk.com/web/agent/case/67555
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Case #62008
I need to be able to export Case details for groups of Jira tickets. I want Jira ticket #, count of cases for each ticket, and "Case Number"s of Salesforce cases .
Presently, all I seem to be able to do from Jira is view details for associated Salesforce cases on a case by case basis from Jira tickets on a ticket by ticket basis. (See the attachment)
Do you have some kind of portal or API where I can retrieve this data? Or a way to tell Jira to make it exportable from within that environment?
*Not migrated customer
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Case #39457
However, we were using that detail report at the time of a Software Release to count how many Customer Cases we could close based on the number of items listed. Therefore, getting this feature available again is very important to us, as now we need to do this count in another way.
*They are looking for a feature similar to the JQL functions provided in the old P2 Connector.
Attachments Open full size
Case #33084
We've migrated to Salesforce & JIRA Cloud Connector 1.1.0-AC. The "old" version of the connector used to provide a field where it stored references to Salesforce.com cases. We used this field for reporting purposes. Now, it's gone. Any way to get it back?
Alternatively, is there any way to automatically count the number of cases linked to a JIRA issue and then put this number to a JIRA field for further filtering?
Attachments Open full size