26 Vote

Be able to change case record type from default when binding connection

Be able the option to change the case record type from the default when adding binding, will be great full for business as it will allow them to create case record type for user to create a Jira ticket instead being able to i identify what case is for Jira ticket and this wont cause issue with fields being mapped.

when creating a bind with cases. There should be an option in the setting to pick the case record type that associated with Jira tickets. 

  • Nirodha Udawela
  • Apr 7 2019
  • Needs review
  • Attach files
  • Guest commented
    27 Jun 03:56pm

    much needed option. we have various projects that need specific fields/layouts to work properly

  • Noel BRUNE commented
    8 Feb 11:06am

    a very needed option.


  • Cassandra Parker commented
    30 Mar, 2021 07:33pm

    How is this not already an option? It seems like the simplest request that is a DESPARATE need.

  • +16