I concur with Karol, it is a must have. At this stage, I create a ticket with Jira API and then use a service rocket method to associate the ticket with the case. If this fails I have no way to manage it.
I consider this a must-have. As cases do have SLA, it is super important to be sure we have sync working and if something fails we need to know immediatelly, without this, it can happen we will find an issue with sync after SLA already passed.
Azwandi Mohd Aris
I concur with Karol, it is a must have. At this stage, I create a ticket with Jira API and then use a service rocket method to associate the ticket with the case. If this fails I have no way to manage it.
Thanks for your help on it.
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I consider this a must-have. As cases do have SLA, it is super important to be sure we have sync working and if something fails we need to know immediatelly, without this, it can happen we will find an issue with sync after SLA already passed.
Attachments Open full size