14 Vote

Notify admins or add a log entry upon sync failures

If an automatic sync fails, admins should be notified or logged in diagnostics.

  • Azwandi Mohd Aris
  • Mar 13 2019
  • Needs review
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  • Guest commented
    17 Jan, 2022 09:16am

    I concur with Karol, it is a must have. At this stage, I create a ticket with Jira API and then use a service rocket method to associate the ticket with the case. If this fails I have no way to manage it.

    Thanks for your help on it.

  • Karol Macák commented
    13 Jan, 2021 09:06am

    I consider this a must-have. As cases do have SLA, it is super important to be sure we have sync working and if something fails we need to know immediatelly, without this, it can happen we will find an issue with sync after SLA already passed.

  • +8