139 Vote

Allow Chatter-JIRA Comment Integration for SF Custom Objects

Many modern business processes are developed out of Salesforce, which require custom objects. To the extent that teams collaborate on those process in conjunction with Engineering (who work out of JIRA), this integration would provided increased efficiency and transparency in inter-departmental communication.

  • Guest
  • Jan 15 2019
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  • Guest commented
    10 Oct 01:01pm

    Yes please! This is one of the most requested features from our business users that force us into custom solutions when it does not involve the Case object.

  • Wade Hephner commented
    10 Oct 01:00pm

    This would be a welcome feature!!

  • Guest commented
    12 Jun 05:07pm

    I wish JIRA Comments would sync to SF Custom Object, we use Case or Case Comments to manage to JIRA.

  • Mark McCauley commented
    4 May 07:17pm

    The lack of this feature is making me consider other options when my subscription ends.

  • Wade Hephner commented
    30 Mar 08:16pm

    We would love to have this feature, we have many use cases that do not start from a case object.

  • Guest commented
    28 Mar 06:05pm

    We were under the impression when the demo was given that this worked with custom objects. This is a major limitation of the product. This limits the ability to collaborate with teams using JIRA, providing up to date information in SFDC, and various other issues mention below

  • Brisilda Hitaj commented
    19 Jul, 2022 11:15am

    We have decided to use ServiceRocket connector for Jira & Salesforce and all information that is pushed/pulled is saved in custom objects in salesforce. One of our main objectives is to connect out departments and improve communication between teams. Not being able to channel comments in both platforms is very disappointing.

  • Gerald Gillespie commented
    23 Jun, 2021 08:17am

    i could have sworn this was working in our evaluations... specifically that chatter items were viewable for our custom objects. I don't even care about synching w/ jira comment... would just care about viewing salesforce chatter updates in the salesforce comments tab. (which is how the feature reads :

    Show Chatter Feeds
    If enabled, Chatter feeds will be shown in the Salesforce Comments tab


    now that we have power automate I'm pushing these into jira comments and i'm seeing less and less value add with the SR solution and custom objects.

    Since FeedItems (and commnts on them) are abstracted from the underlying objects themselves this seems like something that would win for a lot of folks.

    At this point its a race as to whether we refine our power automate flows well enough or SR supports this feature.

  • Ronan Launay commented
    24 Jan, 2020 09:18am

    We also need this feature as we associate a custom object rather than cases directly as we don't want to mix the customer and r&d chatter feeds. we could have used specific case record type but we already have many . Please implement chatter feed synchronization with custom objects.

  • Chiel de Graaf commented
    5 Nov, 2019 08:18am

    This feature would be great. Now we have to do a workaround using Salesforce visual flow creating a message and send it through email to Jira in order to have it end up in both the Salesforce custom object record and the related Jira ticket

  • John OLeary commented
    6 Aug, 2019 08:52am

    Agree with all comments so far. We have Support/Customer Success that operate solely in SF CRM. We have Engineering that we want to operate solely in JIRA. Currently Engineering is having to update the Chatter feeds in the Custom Object we use for Tracking bugs in the SF CRM to notify Support/CS Teams of status. We would rather this be integrated with JIRA commenting to simplify and improve efficiency to save Engineers having to login to two different systems to give one update. Works beautifully for Cases (but we don't use these) so we'd like to see that same feature for Custom objects.

  • Guest commented
    27 Mar, 2019 04:34pm

    Please allow Chatter-JIRA comment integration for SF Custome Objects! Without this it's hard for us to integrate our internal systems. We don't want to switch to one tool due to lack of this feature. 

  • Guest commented
    27 Mar, 2019 12:45am

    This feature will be very helpful because teams work on jira and when comments happen there it can be synchronized to Salesforce and improve efficiency

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