Many modern business processes are developed out of Salesforce, which require custom objects. To the extent that teams collaborate on those process in conjunction with Engineering (who work out of JIRA), this integration would provided increased efficiency and transparency in inter-departmental communication.
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We have decided to use ServiceRocket connector for Jira & Salesforce and all information that is pushed/pulled is saved in custom objects in salesforce. One of our main objectives is to connect out departments and improve communication between teams. Not being able to channel comments in both platforms is very disappointing.
i could have sworn this was working in our evaluations... specifically that chatter items were viewable for our custom objects. I don't even care about synching w/ jira comment... would just care about viewing salesforce chatter updates in the salesforce comments tab. (which is how the feature reads :
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now that we have power automate I'm pushing these into jira comments and i'm seeing less and less value add with the SR solution and custom objects.
Since FeedItems (and commnts on them) are abstracted from the underlying objects themselves this seems like something that would win for a lot of folks.
At this point its a race as to whether we refine our power automate flows well enough or SR supports this feature.
We also need this feature as we associate a custom object rather than cases directly as we don't want to mix the customer and r&d chatter feeds. we could have used specific case record type but we already have many . Please implement chatter feed synchronization with custom objects.
This feature would be great. Now we have to do a workaround using Salesforce visual flow creating a message and send it through email to Jira in order to have it end up in both the Salesforce custom object record and the related Jira ticket
Agree with all comments so far. We have Support/Customer Success that operate solely in SF CRM. We have Engineering that we want to operate solely in JIRA. Currently Engineering is having to update the Chatter feeds in the Custom Object we use for Tracking bugs in the SF CRM to notify Support/CS Teams of status. We would rather this be integrated with JIRA commenting to simplify and improve efficiency to save Engineers having to login to two different systems to give one update. Works beautifully for Cases (but we don't use these) so we'd like to see that same feature for Custom objects.
Please allow Chatter-JIRA comment integration for SF Custome Objects! Without this it's hard for us to integrate our internal systems. We don't want to switch to one tool due to lack of this feature.
This feature will be very helpful because teams work on jira and when comments happen there it can be synchronized to Salesforce and improve efficiency