One of the use case arising out of our Salesforce JIRA cloud integration is to display all associate JIRA ticket for the JIRA ticket connected to Salesforce Case thus the request.
Thanks Hermant. I've updated the subject to reflect this.
Correct, we want these links to be listed under the JIRA ticket associated with Salesforce case in Salesforce.
Thanks Hemant. If I understand you correctly, you would like to see the linked Jira tickets of the Jira ticket associated with the Case. Specifically, these links that appear in Jira (see screenshot). Is this correct?
We don’t’ want the tickets to be manually added. The link you shared is about manually associating issues with Salesforce case.
Whereas we are automating and thus want all issues associated with the JIRA issue tagged to Salesforce case to be displayed automatically along with their respective status and resolution.
Hi Hemant, the connector package provides Visualforce/Lightning components that you can use to display a list of associated Jira tickets for a particular Case. Here's how it looks like: https://docs.servicerocket.com/salesforce-jira/user-guide/working-with-associations/associating-a-jira-issue-from-salesforce
To get this feature, you need to install the package first. Let me know if this is what you after.
You won't be notified about changes to this idea.