112 Vote

Fix the display of issues in Salesforce LIghtning so that the details fill the entire width of the screen.

The JIRA details shown in current JIRA Issue component only takes up 1/3 of the section in which it is placed.

There is a css tag being placed on the component 'slds-medium-size--1-of-3' that is causing this.

If this tag was removed, or if we could add our own tags, or be given access to customize the component, the display issue would be fixed.


I've attached screenshots of what it currently looks like, as well as what it would look like if that css tag were to be removed.

  • Guest
  • Jan 7 2019
  • Shipped
  • Apr 7, 2022

    Admin response

    This idea has been addressed with the release of the "Beta Lightning Web Component", howeer the expereience is different, you can expand each card in a side bar to view details in a more intuitive manner.

    Aidin- Product Manager

  • Attach files
  • Guest commented
    8 Dec, 2021 05:04pm

    Could we get an update to when the Salesforce Package rewrite will be going live?

  • Guest commented
    29 Mar, 2021 11:59pm

    Hi there,

    We are evaluating this tool to roll out to our org, but its currently unusable due to this formatting issue. Can it please be prioritized?

    Many thanks

  • Mark Wright commented
    28 Jan, 2021 05:14pm

    Please add this to the active development sprint. In it's current format it is not very useful.

    Also as it is such a small fix - a CSS change - surely that can be dropped in to a service release?

  • Amine Mastour commented
    22 Jan, 2021 04:25pm

    It's highly recommended in the project. Please solve this problem and make it a priority.

  • Guest commented
    14 Sep, 2020 02:48pm

    Yeah its a bit useless like this in terms of information

  • Merly Thomas commented
    27 Aug, 2020 04:00pm

    please see an attachment of how bad this can look on the screen

  • Matthew Leggett commented
    2 Jul, 2020 12:29pm

    Please fix. Current format is pants!

  • Joe Zhou commented
    23 Apr, 2020 10:06pm

    This is critical so that our support people in Salesforce can see clearly progress of Jira issues without leaving Salesforce.

  • Mindaugas Verkys commented
    6 Apr, 2020 11:50am


    Any updates here?

  • Guest commented
    7 Jan, 2020 09:46pm

    This is still an issue and I'd love to see this get fixed! It really makes the app useless. 

  • Guest commented
    5 Dec, 2019 01:49pm

    It'd be great to see this fixed. This issues makes it almost impossible to read the JIRA details which greatly reduces the overall value of the product. 

  • Engineering Team commented
    24 Oct, 2019 11:03pm

    The issue I'm having is that the font size in the VisualForce components in SF Lightning is too small at 7.1px.

    It was fine in the old SF but the text got tiny when we moved to Lightning. As in this request, there's css that's changing the font size to 71% that needs to be removed/adjusted.

    A review of the Jira Issue and Jira Comments sections in Lightning would be greatly appreciated.

  • Guest commented
    9 Oct, 2019 01:29pm

    Definitely needed. We've got a 3 column layout for our cases, and this limits where we can put this component.

  • Dan Ervin commented
    19 Aug, 2019 09:17pm

    Any solution to this yet? Reps can't easily see the values. This seems like a pretty significant issue since the purpose of the app is to share data between Salesforce and JIRA.

  • shaina vu commented
    11 Jul, 2019 11:21pm

    Just started my trial for the connector and this is pretty annoying. I see it is "planned" - do you have a rough ETA on when it will be released? 

  • Guest commented
    11 Apr, 2019 04:57pm

    I think a full with card that transforms to a table makes the most sense

  • Azwandi Mohd Aris commented
    11 Apr, 2019 04:54pm
  • James Smith commented
    25 Feb, 2019 02:06pm

    The main issue for us is that the text often doesn't wrap properly so it cuts off and makes it impossible to read, rendering it effectively useless

  • Andy Haas commented
    14 Jan, 2019 01:53pm

    If the screen size is small then I would suggest using cards to display multiple/single issues. Example being is if we use this component on a sidebar where there is limited space, not all of the headers would be visible or you would have to scroll to see the headers(Not very ideal). Where as if we use the component in the center there is a bit more space and I would use the table to display multiple/single issues. 

    For the enhancement I would make it flexible based on the screen size as that will dictate what can be put there. 

  • Azwandi Mohd Aris commented
    14 Jan, 2019 09:58am

    Hi all, thank you for your comments and votes on this. We are keen to make this experience better.

    Apart from a single issue display, we also want to make the information presentable and readable when there's many issues to display. What would be ideal for you? A full-width card for a single issue, which transforms into a table (with headings) when there's more issues? or Just a table? Let us know your use case.

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