97 Vote

I want to hide the Salesforce panel for those projects that have no bindings with SalesForce objects

Every time users open an issue in any JIRA project that is not bound with the Salesforce connection, the users can see the SalesForce plugin loading on the right hand side of the screen and showing a message saying that "Project is not bound to any connection. No Salesforce objects yet associated with this issue"

As an Admin, I want to hide the Salesforce panel for those projects that have no bindings with Salesforce objects.

  • Kevin Lew
  • May 4 2018
  • Will not implement
Hosting platform Cloud, Server
  • Apr 7, 2022

    Admin response

    Currently this is not possible with Atlassian Connect capabilities, vendors are not able to control the side component visibility based on an app's settings. This may change in future as a high number of vendors request for this feature.

    -Aidin - Product Management Team

  • Attach files
  • Jesse Heath commented
    15 Apr, 2022 01:10pm

    This would be a welcome addition. Having the option when the project is not bound causes clutter and user confusion.

  • Marina Derbina commented
    7 Apr, 2022 04:32pm

    Hi Aidin,

    This may not be possible fort he cloud products, however this is very much possible for the Data Center products. Is there any plans to include this capability into the DC app?


  • Laurent Legoupil commented
    23 Feb, 2022 03:51pm

    Indeed it would be great to hide this panel for projects not sync with SF, to avoid confusion. Furthermore, we already have some other app panels, and this meaningless and confusing Salesforce panel add some noise on the GUI.


  • Chris G commented
    1 Feb, 2022 05:45pm

    Yes, we need this enhancement as well to reduce confusion.

  • Kent Chiu commented
    28 Sep, 2021 10:22pm

    We also need this. It would help to keep the project issue screen clean and avoid the confusion.

  • Guest commented
    8 Sep, 2021 10:51pm

    As you might imagine, it causes a lot of confusion when fields appear in projects and there is no ability to remove them. This app adds clutter to the vast majority of our projects and does not offer any value based on the context of those projects. The inability to configure it to this degree is antithetical to level of configuration in jira of everything else.

  • Ami Z commented
    29 Jul, 2021 08:57pm

    This is very important to us - the idea is open for the last 3 years but no progress was made.
    The ability to remove the panel and Salesforce comments is critical for us.

  • Ido Greenbaum commented
    12 Jul, 2021 06:47am

    Hi Team,

    Just voted this, our company has tens of projects, and the fact that we are unable to remove the Connector fields from unrelated project isn't well perceived.

    Would appreciate prioritize and exposing this capability.

    Thank you.

  • G GoDaddy commented
    31 Mar, 2021 06:17pm

    Any update on this? Now that Atlassian has deprecated the New Issue View, can you update your code to only show your app in the projects that are connected/bound?

    We are waiting on Atlassian to let us move that app "field" wherever we want in the issue layout, but by default it should not show in Projects that do not use it.

  • Guest commented
    3 Sep, 2020 10:02pm

    We just started a trial of the connector and the inability to hide the Salesforce sections for projects without bindings was not well received by management. I am unsure if this will impact our purchase decision or not. However, it would be nice to be able to tell management that the feature has been added to the development roadmap.

  • Dominic Lindner commented
    7 Jul, 2020 11:47am

    We also need it!

  • Micah Figone commented
    22 May, 2020 04:48pm

    Various Teams that dont use Salesforce do not need to see the Salesforce app in the issue view. Having it there for those teams creates creates clutter and a poor user experience.

  • Andre Avilov commented
    11 Dec, 2019 02:31pm

    ++ we need it too

  • Yamam Ghourani commented
    8 Aug, 2018 06:08am

    Frank Fu From: investsmart.com.au

    Ticket SUP-1763
  • Azwandi Mohd Aris commented
    12 Jun, 2018 07:27am

    We'll have to defer this until we support the new issue view in Jira Cloud. The changes may likely affect our decision here.

  • Kevin Lew commented
    4 May, 2018 07:06am


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