Ability to mention @ Jira Users via the comments synced to Jira from Salesforce

At the moment, mentioning @ Jira Users in Salesforce comments, which are synced to Jira, will not work.

To promote communication between the two platforms, mentions would be beneficial.

  • Chun Wye Ng
  • Feb 28 2023
  • Needs review
Hosting platform Cloud
  • Attach files
  • Frances Day commented
    24 Aug 04:50pm

    My users expressed that this is a must have to make the platforms truly cross-functional. We are looking to build a workaround, but most potential options, short of actually having users go into Jira to @mention, are clumsy at best. Thanks!