At the moment, mentioning @ Jira Users in Salesforce comments, which are synced to Jira, will not work.
To promote communication between the two platforms, mentions would be beneficial.
My users expressed that this is a must have to make the platforms truly cross-functional. We are looking to build a workaround, but most potential options, short of actually having users go into Jira to @mention, are clumsy at best. Thanks!
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