As a Admin, I want to prevent the close of a case if that case has an associated JIRA ticket that is still open

We want to prevent a Case from being closed if the Case has an associated JIRA ticket that is still open.

If there are multiple tickets associated with a case the ticket status will only reflect the most recent ticket associated.

Therefore the status may say Done but there could be other associated tickets that are still open.

  • Felipe Pérez
  • Jan 25 2023
  • Needs review
Hosting platform Cloud
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