Sync only Specific Status Values

Currently, Status fields are synced based on the mapped values to translate the statuses accurately. However, if only certain statuses are mapped, the other statuses would also be synced.

If the Salesforce and Jira agents work in separate statuses, it would be great to only allow synchronization for specific status values, while the others in Jira and Salesforce would remain as it is.

Example:

Statuses in Jira: A, B, C, D, E

Statuses in Salesforce: AA, BB, CC, DD, EE

Mapped values configured only for A - CC

If change Jira status to A, Salesforce would change to CC.

However, if change Jira status to B, Salesforce would also change to B (although it is not in the SF status). I would like it to remain in the initial status i.e. CC

  • Chun Wye Ng
  • Aug 10 2022
  • Needs review
Hosting platform Cloud
  • Attach files
  • +1