When adding a hashtag in chatter, Salesforce will pop-up a topic to select. When a user select a topic, the hashtag is updated from #JIRA to #[JIRA]. A user might accidentally select a topic instead of adding a hash-tag, thus missing the comment to be synched.
Also, at the moment, adding #[JIRA] will not work (won't sync to JIRA). This request is to improve the comment filter to include topic (#[JIRA])
Immanuel Siagian
| Hosting platform | Cloud, Server, Data Center |
Must have for us as well - users have already complained about it before we are even live with the solution.
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This is a must have for users who use Case Feed Posts instead of the plain "comment" field on a Case object. The only remedy is now to type "#jira" and then keep typing (the selection of topics in Salesforce post disappears after several keystrokes). Non-intuitive and not nice.
Comments get missed due to the lack of this functionality.
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