11 Vote

As a user, I want the chatter filter to include topic (Ie #[JIRA])

When adding a hashtag in chatter, Salesforce will pop-up a topic to select. When a user select a topic, the hashtag is updated from #JIRA to #[JIRA]. A user might accidentally select a topic instead of adding a hash-tag, thus missing the comment to be synched.

Also, at the moment, adding #[JIRA] will not work (won't sync to JIRA). This request is to improve the comment filter to include topic (#[JIRA])

  • Immanuel Siagian
  • Mar 10 2022
  • Gathering interest
Hosting platform Cloud, Server, Data Center
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  • Chris Yory commented
    5 Jul 08:49pm

    This is a critical feature. My users are already complaining and we have not gone live with the solution yet.

  • Simon Thomsen commented
    1 Feb 11:46am

    Must have for us as well - users have already complained about it before we are even live with the solution.

  • Veronika Lovrantova commented
    10 Mar, 2022 03:24pm

    This is a must have for users who use Case Feed Posts instead of the plain "comment" field on a Case object. The only remedy is now to type "#jira" and then keep typing (the selection of topics in Salesforce post disappears after several keystrokes). Non-intuitive and not nice.

    Comments get missed due to the lack of this functionality.

  • +6