When adding a hashtag in chatter, Salesforce will pop-up a topic to select. When a user select a topic, the hashtag is updated from #JIRA to #[JIRA]. A user might accidentally select a topic instead of adding a hash-tag, thus missing the comment to be synched.
Also, at the moment, adding #[JIRA] will not work (won't sync to JIRA). This request is to improve the comment filter to include topic (#[JIRA])
|Hosting platform||Cloud, Server, Data Center|