75 Vote

As a user, I would like the attachment to be synced when added through comments.

At the moment, the connector only automatically syncs when an attachment is added through the "Attach" or "+" button feature. But, if we add the attachment through a comment, it won't sync until the ticket is manually pushed in which is the current limitation of the connector.

Hence, it will be great if the connector supports this

  • Julian Aidil
  • Oct 22 2021
  • Gathering interest
Hosting platform Cloud
  • Attach files
  • Ron van Loon commented
    10 Nov, 2022 11:33am

    This brings a lot of confusions and calling back and forth between departments. Should be fixed ASAP.

  • Maud Chaumet commented
    21 Jun, 2022 12:30pm

    This missing feature brings a lot of confusion in the attachement management, too bad for our users

  • Mike Wolfe commented
    17 Dec, 2021 09:21pm

    This heavily impacts JSM users as they can only attach files via comments, or text fields. Pleas extend the autosync feature to any attachments.

  • Guest commented
    25 Nov, 2021 12:18pm
  • +46