At the moment, the connector only automatically syncs when an attachment is added through the "Attach" or "+" button feature. But, if we add the attachment through a comment, it won't sync until the ticket is manually pushed in which is the current limitation of the connector.
Hence, it will be great if the connector supports this
Julian Aidil
| Hosting platform | Cloud |
In my mind this is not an "idea", it is a limitation, as the Attachment button has been removed in JIRA and Connector does not sync when using the only available functionality JIRA.
Attachments Open full size
This brings a lot of confusions and calling back and forth between departments. Should be fixed ASAP.
Attachments Open full size
This missing feature brings a lot of confusion in the attachement management, too bad for our users
Attachments Open full size
This heavily impacts JSM users as they can only attach files via comments, or text fields. Pleas extend the autosync feature to any attachments.
Attachments Open full size
Looks like Atlassian have removed Attachments button from Service projects https://jira.atlassian.com/browse/JSDCLOUD-8576?error=login_required&error_description=Login+required&state=1c4ef38b-d93c-4e26-bdff-98f4209be22a
Attachments Open full size