13 Vote

Ability to provide/restrict access to work with the create and/or associate buttons

Currently, it is possible to provide users with permissions to work with the connector from Jira (all the functionalities). However, it would be great having the ability to provide/restrict access to work with the create and/or associate buttons.

  • Guest
  • Oct 13 2021
  • Needs review
Hosting platform Cloud, Server, Data Center
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  • Leela Sai Ram commented
    17 Jan 05:28am

    Really useful feature. We need this feature.

  • Guest commented
    18 Nov, 2022 08:23pm

    We need this in our org. Our product team are the only ones who should have ability to associate/create Jira bugs but we want other users to be able to view when their is an associated bug.

  • david catriel commented
    25 Jan, 2022 01:27pm


    Facing the same issue on our end, and this is extremely misleading to the user. A user that only has the "Browse Projects" right in Jira will have no edit rights whatsoever on issues, but the SalesForce section of the issue still remains completely active and available, so the user can click on the buttons to create new Salesforce objects or associate with existing ones.

    Clicking on either of those buttons does eventually result in a cryptic error about the mapping not being correct, so the user can't actually affect the data in any way, but the buttons should be disabled and at the very least the error messages made way clearer.

    This issue has been discussed with your support department under SRSUP-16992.

  • Logan Brown commented
    30 Dec, 2021 04:24pm

    Hi ServiceRocket Team, this is a crucial feature for operations and compliance. Please add the ability to only enable Jira creation to certain salesforce users, but all other users can view Jira information. Use Case: Engineering does not want all call center users to be able to open bug tickets i, but rather Tier 1 should be able to view tickets, and Tier 2 or 3 can only escalate Jira tickets when deemed necessary

  • +8