An associate API that works the same as the associate button including its sync options

From the associate button, it has a lot of options to control how the association behaves like the Auto-Pull/Push and whether to Push/Pull after association.

It would be great if there is an API that works the same to expand the automation feature of the connector.

  • Julian Aidil
  • Oct 12 2021
  • Needs review
Hosting platform Cloud
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  • Guest commented
    21 Feb 12:19am

    Even the most simple function, the ability to make an API call that will create an association from a Salesforce Service Cloud Case to a JIRA ticket would be most welcome.

    Especially when migrating into Salesforce Service Cloud from some other ticketing system that had a JIRA integration/function and thousands of client-ticket-to-JIRA-ticket links in place already.