On the SF Home Page, there would be a screen flow where the User populates fields which will then create a Case record and map those fields. On creation of the Case, it would automatically populate as defined by the admin in the Flow. eg.
Project = ‘Salesforce’
Issue Type = ‘Jira Ticket’
View Only = False
Auto pull = True
Auto push = True
After creating = Do Nothing
This would save the user from clicking the ‘Create’ button, and also prevent them from completing this screen (and potentially setting it up incorrectly).
Amir Alvarez
| Hosting platform | Cloud |
It would be great if the admin could choose the defaults for the Jira sync (the 'Create Jira Issue' page), to prevent users from incorrectly setting up the Jira sync, and so that it's one less page for them to fill in.
Attachments Open full size