Would like to be able to control when our mapped fields will be synced

Currently any change in Jira will trigger an update to sync fields. We would like to have an option as to when this sync will happen.

  • Pablo Gamblin
  • Jan 14 2021
  • Needs review
Hosting platform Cloud
  • Attach files
  • Ryan Williams commented
    1 Jul, 2021 10:27pm

    This would be a huge win for our team. Our goal is that when a bug is reported, our agents would be able to link a Salesforce Case to a JIRA Issue and then put the Case on hold until resolved. We would only want certain JIRA statuses (like "Closed" or "Done") to sync so that our agents are only notified to follow up when a JIRA issue has been fully resolved. Currently every status change syncs, even if the status is irrelevent to agent Case processes.

  • +2