As a user, I want to know which updates come from the integration user and the user

Consider the following Scenario:

  • User1 from Salesforce is the integration user

  • When there is a sync, User1 will be the user of updates in Case History

  • Login as User1 in Salesforce and update any field

With this scenario, there is no way to differentiate which updates from the sync and which updates are from the user. This improvement request is to show if the update is from the Connector's sync or the actual user on the Case History section

  • Immanuel Siagian
  • Jan 7 2021
  • Needs review
Hosting platform Cloud
  • Attach files
  • Guest commented
    7 Jan 05:45pm

    Really Need this functionality to differentiate user. Thanks Immanuel for the post. Looking forward for a solution.

  • +4