18 Vote

Support Request Type field

Request Type field isn't supported currently. As an administartor I'd like to be able to show this field on the "Create Jira issue" screen in Salesforce.

  • Yamam Ghourani
  • Jul 29 2020
  • Needs review
Hosting platform Cloud, Server
  • Attach files
  • Guest commented
    22 Aug, 2022 04:31pm
    this feature is very necessary and important to have since we expect several amounts of tickets and using a resource to add the request type manually is not a good idea since there is the human factor where there may be errors, besides it is a field that should be by default.

    Now, do you know if as a workaround you could do an automation in JIRA using, for example, a specific reporter so that when a ticket is created by that reporter, the automation will add the request type?
  • Morane Shemtov commented
    7 Jan, 2022 01:37pm

    For now, without this field, the integration of Jira Service Management and Salesforce is not very useful, as it doesn't replicate the behavior of the form we can build in JSM

  • Julian Aidil commented
    28 Apr, 2021 08:52am

    As Request Type is tied to Issue Type, it would be great if the behavior of these fields change when a JSM project is selected. When a JSM Project is selected in the "Create JIRA Issue", rather than showing the "Issue Type" field, it will adapt and change to the "Request Type" field instead.

  • Eric Sun commented
    8 Apr, 2021 10:41pm

    This should be default behavior for JSM project, instead of issue type, it should display request type and request menu item. At least make it configurable.

  • +10