38 Vote

As a User I need to support for the Salesforce Rich Text Area field

When a rich text area field is mapped or added in the connection configuration, the value always has the HTML tags.

So as a user, I need to support for rich text area field.

  • Kevin Lew
  • Jun 17 2020
  • Needs review
Hosting platform Cloud, Server
  • Attach files
  • Melanie Harrison commented
    14 Apr 05:50am

    I really need this.

    I spend most of my time removing the tags. It would be quicker to just copy and paste the info directly from Salesforce which defeats the purpose of using the connector.

  • Melissa Bayless commented
    1 Apr 03:13pm

    We really need this .

  • Andrew Kaiser commented
    3 Mar 05:19pm

    I opened a support ticket for this same functionality, after searching for work-arounds to accomplish this.


    No luck so far on the work-arounds, so I'd love to see this implemented.

  • Guest commented
    8 Jan 02:16pm

    This is a pretty major issue for our users. Users waste time manually removing HTML tags in JIRA. Please prioritize.

  • Guest commented
    30 Nov, 2020 04:51pm

    This is essential for our users because all the information of our cases is being registered in a Salesforce Rich text area, so when it is pushed into JIRA it shows all the tags and it is quite difficult to understand for our support team when the description has a lot of information.

  • Kevin Parent commented
    9 Nov, 2020 07:20pm

    This has been a big item from our customers. They format out steps (Bold, Number, Bullets) in their documentation, but then it becomes a mess when it syncs. And they would like to use tables to help create stores and details to be clear. This has been a bit limitation on getting users to document well.

  • Guest commented
    17 Jun, 2020 10:50am

    It would be nice to have this resolved as otherwise the user will have to manually remove those html tags while creating the issue.

  • +23