12 Vote

As a user I want Jira comments to appear under Salesforce "Case Comments" instead of "Jira Comments" component

As a user I want Jira comments to appear under Salesforce "Case Comments" instead of "Jira Comments" component.

I think it would be a useful feature as one of the main reasons we would like to use the Connector is so that we can use Jira without impacting existing processes being used by our Salesforce users. Our Salesforce users do not have access to Jira so we would end up with comments from Salesforce users in "Case Comments" and then comments from Jira users under the "Jira comments" and it would be very confusing.

  • Guest
  • Jun 11 2020
  • Needs review
Hosting platform Cloud
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  • Nadim Hussain commented
    27 Oct, 2020 03:09pm

    This is a must feature. can you provide with ETA? is there any workaround until this supported by the connector?

  • Merly Thomas commented
    27 Aug, 2020 03:59pm

    The reason for this request is that jira comments are not searchable in salesforce.

  • +6