Connector is able to configure the comment privacy for the Jira Software project but not Jira Service Desk project.
This is stated in this documentation, Limitations section.
As a admin, I would like the connector able to configure the comment privacy for Jira Service Desk project.
Kevin Lew
| Hosting platform | Cloud, Server |
Needed feature :) Internal comments should stay internal ;-)
This is really important because not all Jira comments are relevant for the Salesforce users and this will cause unnecessary communication and confusion.
this is a must have so we can deploy the service...
This is a must for our customer.
Much needed feature :) Not all comments from our 3rd-Level Support are relevant for the 2nd and 1st level support.