16 Vote

Compatibility with JIRA Service Desk's internal/customer comments.

Connector is able to configure the comment privacy for the Jira Software project but not Jira Service Desk project.

This is stated in this documentation, Limitations section.

As a admin, I would like the connector able to configure the comment privacy for Jira Service Desk project.

  • Kevin Lew
  • Jun 9 2020
  • Needs review
Hosting platform Cloud, Server
  • Attach files
  • Leon Koudijs commented
    13 Jun, 2022 02:59pm

    Needed feature :) Internal comments should stay internal ;-)

  • Myrna Hol commented
    13 Jan, 2022 12:50pm

    This is really important because not all Jira comments are relevant for the Salesforce users and this will cause unnecessary communication and confusion.

  • jonathan calderon commented
    1 Jul, 2020 08:25am

    this is a must have so we can deploy the service...

  • Jose Jimenez commented
    23 Jun, 2020 12:23pm

    This is a must for our customer.

  • Dennis Scholz commented
    9 Jun, 2020 02:24pm

    Much needed feature :) Not all comments from our 3rd-Level Support are relevant for the 2nd and 1st level support.

  • +8