Ideas for Atlassian Apps

by ServiceRocket

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Compatibility with JIRA Service Desk's internal/customer comments.

Connector is able to configure the comment privacy for the Jira Software project but not Jira Service Desk project.

This is stated in this documentation, Limitations section.

As a admin, I would like the connector able to configure the comment privacy for Jira Service Desk project.

Kevin Lew
Jun 9 2020
Needs review

Connector for Salesforce and Jira

Hosting platform

Cloud, Server

Comments (5)
Votes (16)

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Leon Koudijs commented

13 Jun, 2022 02:59pm

Needed feature :) Internal comments should stay internal ;-)

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Myrna Hol commented

13 Jan, 2022 12:50pm

This is really important because not all Jira comments are relevant for the Salesforce users and this will cause unnecessary communication and confusion.

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jonathan calderon commented

1 Jul, 2020 08:25am

this is a must have so we can deploy the service...

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Jose Jimenez commented

23 Jun, 2020 12:23pm

This is a must for our customer.

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Dennis Scholz commented

9 Jun, 2020 02:24pm

Much needed feature :) Not all comments from our 3rd-Level Support are relevant for the 2nd and 1st level support.

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+8