As an admin, I want to | Ideas for ServiceRocket's Atlassian Apps

As an admin, I want to integrate multiple JIRA instances to a single Salesforce

As of now, one salesforce can only integrate to one JIRA Cloud. This feature request is to allow multiple JIRA Cloud into one Salesforce

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Note: user can integrate one JIRA to many Salesforce,

Immanuel Siagian
Oct 18 2019
Planned

Connector for Salesforce and Jira

Hosting platform

Cloud, Server

Jul 15, 2020

Admin response

Hi all,
Thank you everyone for contributing to this idea. We have promoted this idea to be added for this year's roadmap. I will update more in the coming months about the likely timeline. We have a few big epics for our Salesforce Package that needs to be shipped in prior so we can pave the way for this feature.
Aidin - Product Manager of the Connector for Salesforce and Jira.

Comments (4)
Votes (61)

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John Price commented

15 Jul 17:20

Awesome, thanks! I realize you'd have to add a JiraInstanceID and some ui for picking the Jira instance, so obviously not trivial :-)

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John Price commented

08 Jul 20:23

We have a large company (16,000+) whose Salesforce team is merging the Salesforce instances from various acquisitions into One Salesforce to Rule Them All. I manage the Jira team and we have a variety of Jira instances (Cloud, Data Center, and Server) that we'd like to push escalated SF cases to. It's not practical for us to migrate everyone to one Jira instance for lots of reasons. Please add this!

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Gitesh Bhalerao commented

December 30, 2019 10:36

We have performed integration of our JIRA instance and Salesforce org. But our customers have their own JIRA instances so we want to integrate those with our salesforce org which is not achievable with this connector

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Vince Silvey commented

December 23, 2019 14:16

Campaign Monitor currently has several separate Jira instances, but only one SalesForce instance. Currently, there is a limitation with the Connector such that only one Jira instance can synch with our single SalesForce instance. Since we don't intend to move to one Jira instance as a company, we are limited to synching only one Jira instance with our SalesForce instance. As Campaign Monitor is comprised of several brands, each with its own Jira instance, we can only get limited benefit from the Connector as it stands today. To enable company-wide adoption, we'd like to ask ServiceRocket to enhance the Connector such that multiple Jira instances can synch with a single SF instance.

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