Ideas for Atlassian Apps

Hi team,

Just a kind follow up. Is there any latest progress? We are expecting this feature, thank you!

We have one Jira server instance half of our regions use and one Jira cloud instance that the rest use - it would be incredibly helpful to tie them both to the same Salesforce account. Not being able to do this is a blocker to numerous process improvement initiatives.

We are using one salesforce org, one Jira cloud for a business unit, and one Jira server on premise for another business unit.

We need to connect both Jira orgs on our salesforce org, so not only is it of different Jira instances, but, also of different types (cloud/server).

Thank you for taking this into account.

Are we still on track with a July-Aug 2022 release plan? We have multiple Server Jira implementations that are pending cloud migration that are effected by this interface issue.

Hi everyone, we would like to get some insights on the use-cases for this feature. Please share with us your use-case by doing this 5-minutes survey: https://servicerocket.typeform.com/to/jvbNYnHs

I'd love an update on what the timeline looks like for this enhancement. It is currently a bottleneck to some cloud migrations.

Hi,

i would really love to see this feature implemented since we have an important use case waiting for it: for organizational and security reasons, our JIRA servers are splitted as different instances, and we need to interface it to our unique Salesforce.

Kind regards

Laurent

Hi everyone, thank you for contributing to this Idea. I have updated my response with a rough estimate.

Thank you.

Aidin

Are there any updates regarding this idea and the likely timeline??

PLEEEEASEEE

Please implement. This would be very useful.

Much Needed Feature

Awesome, thanks! I realize you'd have to add a JiraInstanceID and some ui for picking the Jira instance, so obviously not trivial :-)

We have a large company (16,000+) whose Salesforce team is merging the Salesforce instances from various acquisitions into One Salesforce to Rule Them All. I manage the Jira team and we have a variety of Jira instances (Cloud, Data Center, and Server) that we'd like to push escalated SF cases to. It's not practical for us to migrate everyone to one Jira instance for lots of reasons. Please add this!

We have performed integration of our JIRA instance and Salesforce org. But our customers have their own JIRA instances so we want to integrate those with our salesforce org which is not achievable with this connector

Campaign Monitor currently has several separate Jira instances, but only one SalesForce instance. Currently, there is a limitation with the Connector such that only one Jira instance can synch with our single SalesForce instance. Since we don't intend to move to one Jira instance as a company, we are limited to synching only one Jira instance with our SalesForce instance. As Campaign Monitor is comprised of several brands, each with its own Jira instance, we can only get limited benefit from the Connector as it stands today. To enable company-wide adoption, we'd like to ask ServiceRocket to enhance the Connector such that multiple Jira instances can synch with a single SF instance.