78 Vote

As an admin, I want to integrate multiple JIRA instances to a single Salesforce

As of now, one salesforce can only integrate to one JIRA Cloud.  This feature request is to allow multiple JIRA Cloud into one Salesforce


Note: user can integrate one JIRA to many Salesforce,

  • Immanuel Siagian
  • Oct 18 2019
  • Planned
Hosting platform Cloud, Server
  • Oct 12, 2021

    Admin response

    Hi all,


    This idea has been parked as we are working on the rewrite of the Salesforce package this year and this idea can only be shipped after the completion of the rewrite.

    Current estimate: By April 2022

    Aidin - Product Manager of the Connector for Salesforce and Jira.

  • Attach files
  • Admin
    Shared ServiceRocket commented
    12 Oct 10:55am

    Hi everyone, thank you for contributing to this Idea. I have updated my response with a rough estimate.

    Thank you.


  • Sascha Gauger commented
    27 May 03:13pm

    Are there any updates regarding this idea and the likely timeline??

  • david jones commented
    11 May 07:28pm


  • Solomon Shaffer commented
    11 Jan 09:37pm

    Please implement. This would be very useful.

  • Guest commented
    6 Oct, 2020 07:50pm

    Much Needed Feature

  • John Price commented
    15 Jul, 2020 05:20pm

    Awesome, thanks! I realize you'd have to add a JiraInstanceID and some ui for picking the Jira instance, so obviously not trivial :-)

  • John Price commented
    8 Jul, 2020 08:23pm

    We have a large company (16,000+) whose Salesforce team is merging the Salesforce instances from various acquisitions into One Salesforce to Rule Them All. I manage the Jira team and we have a variety of Jira instances (Cloud, Data Center, and Server) that we'd like to push escalated SF cases to. It's not practical for us to migrate everyone to one Jira instance for lots of reasons. Please add this!

  • Guest commented
    30 Dec, 2019 10:36am

    We have performed integration of our JIRA instance and Salesforce org. But our customers have their own JIRA instances so we want to integrate those with our salesforce org which is not achievable with this connector

  • Vince Silvey commented
    23 Dec, 2019 02:16pm

    Campaign Monitor currently has several separate Jira instances, but only one SalesForce instance. Currently, there is a limitation with the Connector such that only one Jira instance can synch with our single SalesForce instance. Since we don't intend to move to one Jira instance as a company, we are limited to synching only one Jira instance with our SalesForce instance. As Campaign Monitor is comprised of several brands, each with its own Jira instance, we can only get limited benefit from the Connector as it stands today. To enable company-wide adoption, we'd like to ask ServiceRocket to enhance the Connector such that multiple Jira instances can synch with a single SF instance.

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