99 Vote

As an admin, I want to integrate multiple JIRA instances to a single Salesforce

As of now, one salesforce can only integrate to one JIRA instance. This feature request is to allow multiple JIRA instances into one Salesforce


Note: user can integrate one JIRA to many Salesforce,

  • Immanuel Siagian
  • Oct 18 2019
  • Shipped
Hosting platform Cloud, Server
  • Attach files
  • Guest commented
    17 Feb 02:39am

    Hi team,

    Just a kind follow up. Is there any latest progress? We are expecting this feature, thank you!

  • Guest commented
    19 Jan 01:33am

    We have one Jira server instance half of our regions use and one Jira cloud instance that the rest use - it would be incredibly helpful to tie them both to the same Salesforce account. Not being able to do this is a blocker to numerous process improvement initiatives.

  • Frederic Provot commented
    26 Oct, 2022 10:10am

    We are using one salesforce org, one Jira cloud for a business unit, and one Jira server on premise for another business unit.

    We need to connect both Jira orgs on our salesforce org, so not only is it of different Jira instances, but, also of different types (cloud/server).

    Thank you for taking this into account.

  • Dwaine Balius commented
    18 Jul, 2022 03:20pm

    Are we still on track with a July-Aug 2022 release plan? We have multiple Server Jira implementations that are pending cloud migration that are effected by this interface issue.

  • Admin
    Shared ServiceRocket commented
    13 May, 2022 08:07am

    Hi everyone, we would like to get some insights on the use-cases for this feature. Please share with us your use-case by doing this 5-minutes survey: https://servicerocket.typeform.com/to/jvbNYnHs

  • Adam Karl commented
    22 Mar, 2022 07:43pm
    I'd love an update on what the timeline looks like for this enhancement. It is currently a bottleneck to some cloud migrations.
  • Laurent Legoupil commented
    13 Dec, 2021 07:46am


    i would really love to see this feature implemented since we have an important use case waiting for it: for organizational and security reasons, our JIRA servers are splitted as different instances, and we need to interface it to our unique Salesforce.

    Kind regards


  • Admin
    Shared ServiceRocket commented
    12 Oct, 2021 10:55am

    Hi everyone, thank you for contributing to this Idea. I have updated my response with a rough estimate.

    Thank you.


  • Sascha Gauger commented
    27 May, 2021 03:13pm

    Are there any updates regarding this idea and the likely timeline??

  • david jones commented
    11 May, 2021 07:28pm


  • Solomon Shaffer commented
    11 Jan, 2021 09:37pm

    Please implement. This would be very useful.

  • Guest commented
    6 Oct, 2020 07:50pm

    Much Needed Feature

  • John Price commented
    15 Jul, 2020 05:20pm

    Awesome, thanks! I realize you'd have to add a JiraInstanceID and some ui for picking the Jira instance, so obviously not trivial :-)

  • John Price commented
    8 Jul, 2020 08:23pm

    We have a large company (16,000+) whose Salesforce team is merging the Salesforce instances from various acquisitions into One Salesforce to Rule Them All. I manage the Jira team and we have a variety of Jira instances (Cloud, Data Center, and Server) that we'd like to push escalated SF cases to. It's not practical for us to migrate everyone to one Jira instance for lots of reasons. Please add this!

  • Guest commented
    30 Dec, 2019 10:36am

    We have performed integration of our JIRA instance and Salesforce org. But our customers have their own JIRA instances so we want to integrate those with our salesforce org which is not achievable with this connector

  • Vince Silvey commented
    23 Dec, 2019 02:16pm

    Campaign Monitor currently has several separate Jira instances, but only one SalesForce instance. Currently, there is a limitation with the Connector such that only one Jira instance can synch with our single SalesForce instance. Since we don't intend to move to one Jira instance as a company, we are limited to synching only one Jira instance with our SalesForce instance. As Campaign Monitor is comprised of several brands, each with its own Jira instance, we can only get limited benefit from the Connector as it stands today. To enable company-wide adoption, we'd like to ask ServiceRocket to enhance the Connector such that multiple Jira instances can synch with a single SF instance.

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