30 Vote

Hide Salesforce Comments in the "Jira Comments" Lightning Component

The Jira Comments component displays comments from the associated Jiras, but also displays the comments from the Case in Salesforce. These comments don't take whitespace into account (new lines don't display properly), and we're already using Salesforce's built-in component to display case comments, which is more full-featured. 


We need the ability to only show comments from the Jiras in the Jira Comments tab, without adding the Salesforce comments.

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  • Oct 9 2019
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Hosting platform Cloud
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  • Chad Unbehaun commented
    28 Apr 08:28pm

    This is really important. Duplicating information in SalesForce is a no value add.

  • Prem Singh commented
    20 Apr, 2022 08:58am

    I think this really needs to be updated as a lot of users don't need salesforce case comments to appear on the jira comment component.

  • Ronald Noguera commented
    2 Jul, 2020 07:46pm

    Agreed, the LEX component in Salesforce should only display comments posted in Jira, not Case Comment records created inside of Salesforce.

  • Anne-Sophie Paillard commented
    23 Jun, 2020 09:05am

    As a user using only 1 way connection (Jira towards SF), I only need Jira comments within "Jira comments" part in Salesforce

    Because this is the R&D dedicated part in SF where Customer Support will be able to see their updates from Jira tasks, it should not be mixed with CS and final customer comments

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