15 Vote

Hide Salesforce Comments in the "Jira Comments" Lightning Component

The Jira Comments component displays comments from the associated Jiras, but also displays the comments from the Case in Salesforce. These comments don't take whitespace into account (new lines don't display properly), and we're already using Salesforce's built-in component to display case comments, which is more full-featured. 

 

We need the ability to only show comments from the Jiras in the Jira Comments tab, without adding the Salesforce comments.

  • Lee Skellington-McKusick
  • Oct 9 2019
  • Needs review
Hosting platform Cloud
  • Attach files
  • Ronald Noguera commented
    2 Jul, 2020 07:46pm

    Agreed, the LEX component in Salesforce should only display comments posted in Jira, not Case Comment records created inside of Salesforce.

  • Anne-Sophie Paillard commented
    23 Jun, 2020 09:05am

    As a user using only 1 way connection (Jira towards SF), I only need Jira comments within "Jira comments" part in Salesforce

    Because this is the R&D dedicated part in SF where Customer Support will be able to see their updates from Jira tasks, it should not be mixed with CS and final customer comments

  • +10