We don't see a need for our Product Development teams creating a SalesForce Case from an Issue. We only want our customer support teams creating a Jira Issue from an existing Case as our standard workflow. This would also apply to making an Association from an Issue which is better done by a customer support rep as opposed to someone on the development team.
Matthew Wright
| Hosting platform | Cloud |
This is also a requirement for us. Our development team should only be able to link a jira ticket to an existing salesforce case but they are not supposed to create new salesforce cases, which now unfortunately sometimes happens by mistake.
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This is also very important for us. It's OK if our development team can associate Jira issues to SFDC objects, however we don't want them to have the possibility to created objects. This is reserver to our CSM staff.
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