Only specific roles or users should be able to unlink (or perform other actions) SF cases to Jira issues.
I see that this was originally posted in 2049. It is now December of 2022 and I as a Salesforce Admin need this ability as we do not want just any user using the functionality but we do want them to be able to see everything. We really need this. Can we get an update if this is on the road map or anything.
Hi ServiceRocket Team, this is a crucial feature for operations and compliance. Please add the ability to only enable Jira creation to certain salesforce users, but all other users can view Jira information. Use Case: Engineering does not want all call center users to be able to open bug tickets i, but rather Tier 1 should be able to view tickets, and Tier 2 or 3 can only escalate Jira tickets when deemed necessary
For the Enterprise level project is crutial feature since multiple teams can work with same project, ansd have different level of permissions; and reqire read data from SF only.
Definitely need this. Not everybody should be allowed to create JIRA items but everyone should have visibility.
The permission would be useful on both ends, since unlinking can happen in both. And since there's apparently no record of any these links/unlink actions in either product, it should definitely be possible to at least restrict the abilities so we lessen the possibility of data loss.
In Jira. Thanks
Can you please specify if you want this from Salesforce UI or Jira?
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