24 Vote

Permission schemes

Only specific roles or users should be able to unlink (or perform other actions) SF cases to Jira issues.

  • Guest
  • May 21 2019
  • Likely to implement
Hosting platform Cloud
  • Attach files
  • Brad Currier commented
    23 Dec, 2022 08:15pm

    I see that this was originally posted in 2049. It is now December of 2022 and I as a Salesforce Admin need this ability as we do not want just any user using the functionality but we do want them to be able to see everything. We really need this. Can we get an update if this is on the road map or anything.

  • Logan Brown commented
    30 Dec, 2021 04:22pm

    Hi ServiceRocket Team, this is a crucial feature for operations and compliance. Please add the ability to only enable Jira creation to certain salesforce users, but all other users can view Jira information. Use Case: Engineering does not want all call center users to be able to open bug tickets i, but rather Tier 1 should be able to view tickets, and Tier 2 or 3 can only escalate Jira tickets when deemed necessary

  • Mykola Malyshenko commented
    22 Jun, 2020 06:36pm

    For the Enterprise level project is crutial feature since multiple teams can work with same project, ansd have different level of permissions; and reqire read data from SF only.

  • Trina Banerjee commented
    11 May, 2020 09:16am

    Definitely need this. Not everybody should be allowed to create JIRA items but everyone should have visibility.

  • david catriel commented
    17 Mar, 2020 04:09pm

    The permission would be useful on both ends, since unlinking can happen in both. And since there's apparently no record of any these links/unlink actions in either product, it should definitely be possible to at least restrict the abilities so we lessen the possibility of data loss.

  • Guest commented
    22 Jul, 2019 02:52pm

    In Jira. Thanks

  • Admin
    Shared ServiceRocket commented
    19 Jul, 2019 03:35am

    Hi Andrei,

    Can you please specify if you want this from Salesforce UI or Jira?

    Thank you

  • +12