Ideas for ServiceRocket's Atlassian Apps

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I would like to display on the Account Salesforce component Jira issues associated with the Case's related Account

With the component in the account object, currently only the jira issues associated with that account are displayed. I would like to be able to also see in the object component the jira issues associated with the cases that contain the account.

Created 26 Sep 03:38pm by Felipe Perez

Connector for Salesforce and Jira

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I would like to have Collapsable headings

After publishing a page with the Confluence editor, we are able to collapse a heading with its content. Maybe this could be implemented with scaffolding as well?

Created 21 Sep 01:17am by Amir Alvarez

Scaffolding

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we need to show in the Salesforce history the user who actually clicked on the Review/create button

We need a way to customize the stats in SF to not show up as the Integration User (as the one who “created” the Jira Ticket) but to show up as whoever actually clicked on the “Create/Associate” button in SF

Created 14 Sep 01:33pm by Felipe Perez

Connector for Salesforce and Jira

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28 Vote
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To have the Edit auto-close timeout feature in Cloud too.

The current behavior of Security & Encryption Cloud is unable to edit the timeout option when a secret is decrypted. Instead, it will be automatically hidden after 15 seconds if the 'X' Cancel button isn't clicked. It would be great to have th...

Created 4 Jul 12:20pm by Chun Wye Ng

Security & Encryption

1 Needs review
33 Vote
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Usable REST API for the connector operations

As of now, there is no available REST API from the connector to trigger any of its operations externally. Having this feature will be a great addition with the user does not need to interact with the platform directly and open-up more feasibility ...

Created 22 May 03:27am by Julian Aidil

Connector for Salesforce and Jira

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Customize Mapping Configurations based on Salesforce Object Record Type

Salesforce Object Records may be created as different Record Types. The need to synchronize data can differ between these Record Types, and allowing different Mapping Configurations based on Record Types would solve this.

Created 18 Sep 09:18am by Chun Wye Ng

Connector for Salesforce and Jira

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Copy-Paste of Images to Paragraph Fields of a Live Template

Currently it is not possible to add Pictures without the Add Image Dialogue, but copy & paste would be so much faster

Created 21 Sep 01:04am by Amir Alvarez

Scaffolding

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10 Vote
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As an admin, I would like to have the ability of limit who users can see the surveys report

The worry we have here is that it is visible to every agent with project admin permission within that project. We need a way that we can limit who can see the overall report. For example: User A can see is own result but not the result of User B. ...

Created 3 Aug 07:07pm by Felipe Perez

Surveys for JSM

1 Planned
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As a user I want to have a dedicated link for each Composition tab

When switching between tabs, I want to be able to have a dedicated link to directly navigate to a particular tab. Currently this is not supported in Composition Cloud. Would be great to have this feature similar to Composition DC app.

Created 14 Sep 07:12am by Iman Hashemi

Composition

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34 Vote
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Persian Calendar available for Date Data macro

Please add Persian Calendar (Iranian Solar calendar) to the data-date macro.

Created 23 Jan 01:34am by Julian Aidil

Scaffolding

1 Needs review

Ideas for Atlassian Apps

by ServiceRocket

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I would like to display on the Account Salesforce component Jira issues associated with the Case's related Account

I would like to have Collapsable headings

we need to show in the Salesforce history the user who actually clicked on the Review/create button

To have the Edit auto-close timeout feature in Cloud too.

Usable REST API for the connector operations

Customize Mapping Configurations based on Salesforce Object Record Type

Copy-Paste of Images to Paragraph Fields of a Live Template

As an admin, I would like to have the ability of limit who users can see the surveys report

As a user I want to have a dedicated link for each Composition tab

Persian Calendar available for Date Data macro

Filter by status

Filter by category

Identify yourself with your email address

I would like to display on the Account Salesforce component Jira issues associated with the Case's related Account

I would like to have Collapsable headings

we need to show in the Salesforce history the user who actually clicked on the Review/create button

To have the Edit auto-close timeout feature in Cloud too.

Usable REST API for the connector operations

Customize Mapping Configurations based on Salesforce Object Record Type

Copy-Paste of Images to Paragraph Fields of a Live Template

As an admin, I would like to have the ability of limit who users can see the surveys report

As a user I want to have a dedicated link for each Composition tab

Persian Calendar available for Date Data macro