Planned | Ideas for ServiceRocket's Atlassian Apps

4 Vote
- Add my vote +1
- +2
- +3
Create report for CES in the dashboard

Currently, the report has NPS/CSAT info but not CES though CES is in the default survey that is sent out to customers.

Created 3 Mar 08:23am by Kevin Lew

Surveys for JSM

0 Planned
7 Vote
- Add my vote +1
- +2
- +3
Send email once a survey has been received to certain users for internal evaluation purposes

Once a feedback is recorded internally. we need a way to send that received feedback to certain email addresses for internal evaluation. So that as soon as a customer gives feedback, those email addresses will be notified about it.

Created 2 Mar 04:17am by Siti Hajar

Surveys for JSM

3 Planned
7 Vote
- Add my vote +1
- +2
- +3
Notification for certain events

As at the moment, the app notification is tied to the comment added by the app. We would like to have more notification features when certain events are triggered such as: When the Customer responded to the survey When the survey response is a det...

Created 11 Nov 07:19am by Julian Aidil

Surveys for JSM

1 Planned
7 Vote
- Add my vote +1
- +2
- +3
As an Admin, I'd like to have the ability to reorder the survey's questions

No description provided

Created 6 Oct 12:24pm by Yamam Alghourani

Surveys for JSM

0 Planned
1 Vote
- Add my vote +1
- +2
- +3
Add Hidden Data functionality in Cloud

Scaffolding Server has the Hidden Data functionality: https://docs.servicerocket.com/scaffolding/macro-reference/hidden-data "Hides its contents when the page is being viewed, but allows it to be modified when editing." This will be a great ...

Created 10 Apr 05:56am by Shared ServiceRocket

Scaffolding

0 Planned
1 Vote
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- +2
- +3
Reorder tabs

I would like to re-order the tabs in the tab editor. This helps me from repeating the work in creating them.

Created 5 Oct 04:41am by Shared ServiceRocket

Composition

0 Planned
4 Vote
- Add my vote +1
- +2
- +3
Improve the wording of Feature Toggles

At the moment, the wording to enable/disable of theFeature Toggles is "Disable product features that should not be available to users". This wording does not explain what the behaviour is upon ticking or unticking. This improvement ticket is to r...

Created 5 Feb 08:39pm by Immanuel Siagian

Connector for Salesforce and Jira

1 Planned
13 Vote
- Add my vote +1
- +2
- +3
As an Admin, I would like to have the option to sync either Files or Attachments and not both.

Currently the connector syncs files and attachments from Salesforce to Jira. This can cause issues since issues created with email-to-case can contain signatures that also get synced to Jira. We would like to have the option to select to sync eith...

Created 29 Oct 03:48pm by Pablo Gamblin

Connector for Salesforce and Jira

3 Planned
91 Vote
- Add my vote +1
- +2
- +3
As an admin, I want to integrate multiple JIRA instances to a single Salesforce

As of now, one salesforce can only integrate to one JIRA Cloud. This feature request is to allow multiple JIRA Cloud into one Salesforce === Note: user can integrate one JIRA to many Salesforce,

Created 18 Oct 12:10am by Immanuel Siagian

Connector for Salesforce and Jira

12 Planned
3 Vote
- Add my vote +1
- +2
- +3
Add the ability to customize the Jira Issue component in a SFDC page layout to specify what items are rendered

From a Case page standpoint, the ability to specify rendering only the configured fields from the package configuration would enable giving the customer on a customer portal page layout the information they would need to show development on the Ji...

Created 20 Aug 07:23pm by Matthew Wright

Connector for Salesforce and Jira

0 Planned

Ideas for Atlassian Apps

by ServiceRocket

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Create report for CES in the dashboard

Send email once a survey has been received to certain users for internal evaluation purposes

Notification for certain events

As an Admin, I'd like to have the ability to reorder the survey's questions

Add Hidden Data functionality in Cloud

Reorder tabs

Improve the wording of Feature Toggles

As an Admin, I would like to have the option to sync either Files or Attachments and not both.

As an admin, I want to integrate multiple JIRA instances to a single Salesforce

Add the ability to customize the Jira Issue component in a SFDC page layout to specify what items are rendered

Filter by status

Filter by category

Identify yourself with your email address

Create report for CES in the dashboard

Send email once a survey has been received to certain users for internal evaluation purposes

Notification for certain events

As an Admin, I'd like to have the ability to reorder the survey's questions

Add Hidden Data functionality in Cloud

Reorder tabs

Improve the wording of Feature Toggles

As an Admin, I would like to have the option to sync either Files or Attachments and not both.

As an admin, I want to integrate multiple JIRA instances to a single Salesforce

Add the ability to customize the Jira Issue component in a SFDC page layout to specify what items are rendered