Surveys for JSM | Ideas for ServiceRocket's Atlassian Apps

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As an admin, I want to add custom fields from the incident/request to the survey response.

we want further fields from the incident\request to be included in the survey response, i.e. Service, entity (these are custom fields on our side)

Created 18 Aug 06:37pm by Felipe Perez

Surveys for JSM

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As an admin, I would like to have the ability of limit who users can see the surveys report

The worry we have here is that it is visible to every agent with project admin permission within that project. We need a way that we can limit who can see the overall report. For example: User A can see is own result but not the result of User B. ...

Created 3 Aug 07:07pm by Felipe Perez

Surveys for JSM

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As an Admin, I want to send the surveys to my customers without sending an email to them

I want that the survey screen can appear to my customer on a transaction (closing) of the request at Jira Service Management without emails sent.

Created 11 Jul 05:47pm by Felipe Perez

Surveys for JSM

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I would like to add an option to ask users on why they give a certain rating for these questions.

We would like to make a feature request on adding an option to ask users why they give a certain rating for these questions. It should be a select list. So, essentially a survey form structure is like so: NPS question - choose a rating from 1-10 W...

Created 19 Jun 07:33pm by Felipe Perez

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I would like the subject language of the email sent by the application to be the same as the language set in the survey.

Currently our survey is configured in Spanish but the subject of the email sent by the application is in English.

Created 31 May 05:07pm by Felipe Perez

Surveys for JSM

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As an admin, I would like to have the ability to send the URL for the survey from our internal email address

We would like to send the surveys email from our internal email adress

Created 31 May 03:39pm by Felipe Perez

Surveys for JSM

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I'd like to be able to trigger automation rules

If a negative rating is selected I'd like to have the ability to trigger automation.

Created 9 Dec 06:54am by Yamam Alghourani

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As an admin, I'd like to have the ability to configure the questions

Configurable to allow for an extra question besides the offer written feedback, like a new button that says "Did we resolve your issue?"

Created 7 Dec 02:09pm by Yamam Alghourani

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As an admin, I want to set an automation to add a comment to the ticket when the CSAT survey is completed

I would like to set up a Jira automation that adds a comment to a ticket when the CSAT survey gets completed. Is there anything we can use as a trigger?

Created 25 Oct 04:48pm by Tomas Salazar

Surveys for JSM

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I would like to have the option for Survey for JSM to be posted as internal comment in Jira

As an admin, I would like for Survey for JSM to be posted as internal comment for internal use only (staff usage).

Created 12 Oct 11:16am by Sitihajar Alewi

Surveys for JSM

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Ideas for Atlassian Apps

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As an admin, I want to add custom fields from the incident/request to the survey response.

As an admin, I would like to have the ability of limit who users can see the surveys report

As an Admin, I want to send the surveys to my customers without sending an email to them

I would like to add an option to ask users on why they give a certain rating for these questions.

I would like the subject language of the email sent by the application to be the same as the language set in the survey.

As an admin, I would like to have the ability to send the URL for the survey from our internal email address

I'd like to be able to trigger automation rules

As an admin, I'd like to have the ability to configure the questions

As an admin, I want to set an automation to add a comment to the ticket when the CSAT survey is completed

I would like to have the option for Survey for JSM to be posted as internal comment in Jira

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Identify yourself with your email address

As an admin, I want to add custom fields from the incident/request to the survey response.

As an admin, I would like to have the ability of limit who users can see the surveys report

As an Admin, I want to send the surveys to my customers without sending an email to them

I would like to add an option to ask users on why they give a certain rating for these questions.

I would like the subject language of the email sent by the application to be the same as the language set in the survey.

As an admin, I would like to have the ability to send the URL for the survey from our internal email address

I'd like to be able to trigger automation rules

As an admin, I'd like to have the ability to configure the questions

As an admin, I want to set an automation to add a comment to the ticket when the CSAT survey is completed

I would like to have the option for Survey for JSM to be posted as internal comment in Jira