Contact Views for | Ideas for ServiceRocket's Atlassian Apps

16 Vote
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Automate JIRA issue association to SalesForce Object

I want to add a hook in JIRA that upon issue creation you can ASSOCIATE a JIRA ticket to a Salesforce case. I know there is an option to Create a New Salesforce Object, but in our case we already know the object we want to associate to and as such...

Created 19 Aug 06:40pm by Guest

Contact Views for Salesforce & JSM

1 Needs review
6 Vote
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Create Salesforce and Jira Service Desk (Server) Add-On

We would like the same functionality that is in JSD Cloud but for Server. Specifically the ability to display contact details from Salesforce https://atlassian.servicerocket.com/apps/salesforce-and-jira-service-desk

Created 14 Jan 03:43pm by Guest

Contact Views for Salesforce & JSM

0 Needs review
4 Vote
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As a user, I want the ability to manually search for Salesforce Contact and Account

At the moment, The Salesforce Contact and Account is automatically retrieved according to the reporter of a JSD ticket. This feature request is to add the ability to search a Salesforce Contact, instead based on a reporter

Created 14 May 05:56pm by Immanuel Siagian

Contact Views for Salesforce & JSM

1 Needs review
5 Vote
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As a user, I would like to have more fields and customization

As a user, I would like to have more fields and customization for further data sourcing

Created 26 Jul 01:53am by Kevin Lew

Contact Views for Salesforce & JSM

1 Needs review
2 Vote
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Support for more objects and fields

No description provided

Created 6 Dec 02:12pm by Azwandi Mohd Aris

Contact Views for Salesforce & JSM

0 Likely to implement
1 Vote
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As a user I want the Salesforce Contact panel be expanded by default

As a user I want the Salesforce Contact panel to be expanded by default when opening JSD tickets.

Created 5 May 01:15pm by Guest

Contact Views for Salesforce & JSM

1 Needs review
1 Vote
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Associate existing tickets bulk wise

At the moment I'm doing this one by one - this is time consuming and should be possible as we use the External Ticket field to informally connect the two tools.

Created 12 Feb 06:12pm by Guest

Contact Views for Salesforce & JSM

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1 Vote
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Extend existing Salesforce email notifications to Custom Objects

Currently, the Jira Salesforce connector has the ability to notify the owner of a Case record in Salesforce by email when a comment is added to a Jira ticket associated to a Salesforce Case. I would like to see this wonderful capability extended t...

Created 9 Jan 09:44pm by Guest

Contact Views for Salesforce & JSM

0 Needs review
1 Vote
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Please add the ability to transfer the Organization ID over to Salesforce for every Jira Service Desk ticket created.

We have a need to track time spent supporting client tickets for each client (Organization). We wanted to use the Organization field and transfer that time from Jira to Salesforce. How long would it take to create this functionality?

Created 22 May 08:36pm by Guest

Contact Views for Salesforce & JSM

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1 Vote
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As an Administrator I need to be able the available fields in the Salesforce Contacts component

I need some help with removing a field for your service rocket connector Currently, it shows the contact information from SF and any account and opportunity the contact is linked to. It includes the dollar amount estimated for the opportunity. Thi...

Created 3 Jan 07:15pm by Juan Recabarren

Contact Views for Salesforce & JSM

0 Needs review

Ideas for Atlassian Apps

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Automate JIRA issue association to SalesForce Object

Create Salesforce and Jira Service Desk (Server) Add-On

As a user, I want the ability to manually search for Salesforce Contact and Account

As a user, I would like to have more fields and customization

Support for more objects and fields

As a user I want the Salesforce Contact panel be expanded by default

Associate existing tickets bulk wise

Extend existing Salesforce email notifications to Custom Objects

Please add the ability to transfer the Organization ID over to Salesforce for every Jira Service Desk ticket created.

As an Administrator I need to be able the available fields in the Salesforce Contacts component

Filter by status

Filter by category

Identify yourself with your email address

Automate JIRA issue association to SalesForce Object

Create Salesforce and Jira Service Desk (Server) Add-On

As a user, I want the ability to manually search for Salesforce Contact and Account

As a user, I would like to have more fields and customization

Support for more objects and fields

As a user I want the Salesforce Contact panel be expanded by default

Associate existing tickets bulk wise

Extend existing Salesforce email notifications to Custom Objects

Please add the ability to transfer the Organization ID over to Salesforce for every Jira Service Desk ticket created.

As an Administrator I need to be able the available fields in the Salesforce Contacts component