Classic Connector for | Ideas for ServiceRocket's Atlassian Apps

30 Vote
- Add my vote +1
- +2
- +3
2 Salesforce connections can escalate to same issue type on one JIRA instance

Hi, We currently encounter one issue. We have 2 Salesforce instance which are for different customer types. Then both the Salesforce instance need to escalate case to same issue type in one JIRA instance. Now seems it is unachievable when we con...

Created 18 Dec 02:55am by Jing Gao

Classic Connector for Salesforce and Jira (Server)

0 Will not implement
6 Vote
- Add my vote +1
- +2
- +3
As a JIRA user, I want to be able to move cases to another JIRA from within the JIRA item so that I can update the association when investigating individual cases on the dev team

This would be useful because we have a support team working in Salesforce to work through customer cases and the development team working in JIRA while solving the root cause. We have a sufficiently complex system such that it's not always obvious...

Created 11 Mar 03:09pm by Daniel Hanson

Classic Connector for Salesforce and Jira (Server)

0 Will not implement
7 Vote
- Add my vote +1
- +2
- +3
As an user, I want able to customize or configure other fields to "Create New Issue" screen that using "Create" endpoint.

As an user, SF Server connector should have the option to view and make edits to fields that are being imported from Salesforce before the JIRA ticket is created in "Create New Issue" screen that using "Create" endpoint. This seems like the logica...

Created 27 Oct 09:08am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

1 Will not implement
5 Vote
- Add my vote +1
- +2
- +3
Allowing options for user to decide whether to display JIRA comments in Salesforce

As the cloud connector, the comments from JIRA are not posted in Salesforce.com At the moment Connector for Saleforce and JIRA does not have such feature.

Created 30 Dec 03:08am by Kheng Jin Leow

Classic Connector for Salesforce and Jira (Server)

1 Will not implement
3 Vote
- Add my vote +1
- +2
- +3
SSO support

e.g. OKTA

Created 20 Feb 01:18am by Azwandi Mohd Aris

Classic Connector for Salesforce and Jira (Server)

0 Will not implement
1 Vote
- Add my vote +1
- +2
- +3
As a user, I would like to be able to only sync the mapped value fields

For example when mapping Jira Status > Salesforce Status and adding map values for only certain statuses, then I want the connector to only synchronize the mapped values and not update any other status that has not been mapped. Example of the m...

Created 26 Feb 12:05pm by Guest

Classic Connector for Salesforce and Jira (Server)

0 Will not implement
2 Vote
- Add my vote +1
- +2
- +3
As a user, I want to be able to configure a Create, Associate or Unlink button on the JIRA Issue view screen.

User feels very troublesome to use any function of the Server connector in JIRA. (eg: create a new Salesforce object need to go More> Manage Application Link > Create new Salesforce object) As a user, Server Connector should have a Create, A...

Created 3 Nov 06:32am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

0 Will not implement
1 Vote
- Add my vote +1
- +2
- +3
As an User, I want to be notified when Case comment is added from Jira.

Using case comment sync in classic connector and once the case comment is published in SF, the owner is not getting a notification in SF. If I add the case comment manually the user gets notified. SF is stating something needs to be configured on...

Created 26 Sep 05:33am by Guest

Classic Connector for Salesforce and Jira (Server)

0 Will not implement
2 Vote
- Add my vote +1
- +2
- +3
Having different mapping for creation and association.

Having different mapping for creation and association. This case is based on what the customer feels and thinks it should act in this way. When creating an issue, there will be a mapping for creation and there will be a mapping for synch...

Created 14 Jan 03:27am by Kheng Jin Leow

Classic Connector for Salesforce and Jira (Server)

0 Will not implement
1 Vote
- Add my vote +1
- +2
- +3
Able to sync attachments from JIRA to Salesforce

In our JIRA system, we connected Salesforce. We want a way where we could sync the attachments in JIRA be also added in the Salesforce object an issue was associated with.

Created 23 Mar 01:32am by Guest

Classic Connector for Salesforce and Jira (Server)

0 Will not implement

Ideas for Atlassian Apps

by ServiceRocket

Filter by status

Filter by category

2 Salesforce connections can escalate to same issue type on one JIRA instance

As a JIRA user, I want to be able to move cases to another JIRA from within the JIRA item so that I can update the association when investigating individual cases on the dev team

As an user, I want able to customize or configure other fields to "Create New Issue" screen that using "Create" endpoint.

Allowing options for user to decide whether to display JIRA comments in Salesforce

SSO support

As a user, I would like to be able to only sync the mapped value fields

As a user, I want to be able to configure a Create, Associate or Unlink button on the JIRA Issue view screen.

As an User, I want to be notified when Case comment is added from Jira.

Having different mapping for creation and association.

Able to sync attachments from JIRA to Salesforce

Filter by status

Filter by category

Identify yourself with your email address

2 Salesforce connections can escalate to same issue type on one JIRA instance

As a JIRA user, I want to be able to move cases to another JIRA from within the JIRA item so that I can update the association when investigating individual cases on the dev team

As an user, I want able to customize or configure other fields to "Create New Issue" screen that using "Create" endpoint.

Allowing options for user to decide whether to display JIRA comments in Salesforce

SSO support

As a user, I would like to be able to only sync the mapped value fields

As a user, I want to be able to configure a Create, Associate or Unlink button on the JIRA Issue view screen.

As an User, I want to be notified when Case comment is added from Jira.

Having different mapping for creation and association.

Able to sync attachments from JIRA to Salesforce