Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

25 Vote
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As a User, I want the Default preset (After create/associate) works with Apex Trigger

As a User, I want the Default preset (After create/associate) works with Apex Trigger. This will help the user able to pull Jira key from Jira after Jira issue automatically create upon Salesforce Case record creation

Created 12 Sep 12:31am by Kevin Lew

Connector for Salesforce and Jira

5 Likely to implement
62 Vote
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Generate Salesforce.com report that shows all the associated JIRA issues

We have received multiple request from customer telling us that they would like to have a feature that would help them in generate a Salesforce.com report that would shows all the associated JIRA issue. At the moment, the information for the asso...

Created 8 Jun 09:56am by Victor Law

Connector for Salesforce and Jira

11 Likely to implement
27 Vote
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Associations Importer via CSV

We want to have an ability to import associations in bulk via something like a CSV importer.

Created 14 Mar 02:04am by Azwandi Mohd Aris

Connector for Salesforce and Jira

3 Likely to implement
9 Vote
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Allow configuration of the Unlink Case option

Within the Salesforce package we have the option to configure the push/pull and unlinking of Jira issues but we don't have a similar option to enable/disable the option to unlink a Jira issue from a Salesforce object. Our support team are using S...

Created 1 Oct 03:46pm by Richard Clark

Connector for Salesforce and Jira

0 Likely to implement
10 Vote
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Permission schemes

Only specific roles or users should be able to unlink (or perform other actions) SF cases to Jira issues.

Created 21 May 02:25pm by Guest

Connector for Salesforce and Jira

5 Likely to implement
10 Vote
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As an admin I want to hide the Create and Associate button from Jira

Issue will be created automatically from Salesforce, user don't need those buttons.

Created 24 Nov 12:18pm by Samuel Gatica

Connector for Salesforce and Jira

4 Likely to implement
14 Vote
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More robust search of JIRA issues in Salesforce

Typically a Salesforce user would like to search for existing JIRA issues to avoid creating duplicates. Currently, it searches for issue key and issue summary, but need to extend to more fields e.g. description and comments.

Created 2 Aug 04:03pm by Azwandi Mohd Aris

Connector for Salesforce and Jira

1 Likely to implement
4 Vote
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As an Admin, I would like to have the logs audit functionality

As an Admin, I would like to have the logs audit functionality.

Created 25 Jun 07:22am by Guest

Connector for Salesforce and Jira

1 Likely to implement
5 Vote
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As an Admin, I want the Reporting feature can includes Salesofce record details which is stored in the panel

Since the Salesofce record details are very useful in Jira. the user can know the details of the Salesforce record by adding the field in the Connection's available objects section. As an admin, I wish the information can also generate as a repo...

Created 4 Apr 07:56am by Kevin Lew

Connector for Salesforce and Jira

0 Likely to implement
5 Vote
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As a user I need a method to automatically associate Jira issues with SFDC Cases based on a custom field

Scenario: * A Jira Service Desk user creates a ticket in the service desk portal requiring a Program Code field * Upon ticket creation, the Program Code field "automatically" associates/links to an ID field related to a custom Salesforce object ...

Created 4 Jan 02:01pm by Juan Recabarren

Connector for Salesforce and Jira

1 Likely to implement

Ideas for Atlassian Apps

by ServiceRocket

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As a User, I want the Default preset (After create/associate) works with Apex Trigger

Generate Salesforce.com report that shows all the associated JIRA issues

Associations Importer via CSV

Allow configuration of the Unlink Case option

Permission schemes

As an admin I want to hide the Create and Associate button from Jira

More robust search of JIRA issues in Salesforce

As an Admin, I would like to have the logs audit functionality

As an Admin, I want the Reporting feature can includes Salesofce record details which is stored in the panel

As a user I need a method to automatically associate Jira issues with SFDC Cases based on a custom field

Filter by status

Filter by category

Identify yourself with your email address

As a User, I want the Default preset (After create/associate) works with Apex Trigger

Generate Salesforce.com report that shows all the associated JIRA issues

Associations Importer via CSV

Allow configuration of the Unlink Case option

Permission schemes

As an admin I want to hide the Create and Associate button from Jira

More robust search of JIRA issues in Salesforce

As an Admin, I would like to have the logs audit functionality

As an Admin, I want the Reporting feature can includes Salesofce record details which is stored in the panel

As a user I need a method to automatically associate Jira issues with SFDC Cases based on a custom field