Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

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As an admin I'd like to be able to opt out of automatic package and connector updates

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Created 27 Jan 05:41am by Yamam Alghourani

Connector for Salesforce and Jira

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Correction of the Help Text when adding Salesforce Fields in the Connection page

At the moment, when going through the wizard of adding the fields for a Salesforce Object in the configuration page, we will see it as attached. This message is misleading as the fields are more on what the user will see in the Details Display Scr...

Created 26 Jan 12:07am by Julian Aidil

Connector for Salesforce and Jira

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As a Admin, I want to prevent the close of a case if that case has an associated JIRA ticket that is still open

We want to prevent a Case from being closed if the Case has an associated JIRA ticket that is still open. If there are multiple tickets associated with a case the ticket status will only reflect the most recent ticket associated. Therefore the sta...

Created 25 Jan 03:59pm by Felipe Pérez

Connector for Salesforce and Jira

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As an Admin, I want to restrict the create post-function to only specific users/group

I am trying to set automatic action to create an SF case after a new Jira ticket creation. As an Admin, I want to restrict the create post-function to only specific users/group

Created 25 Jan 01:30pm by Felipe Pérez

Connector for Salesforce and Jira

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Option to add all available fields from the object in the Connections page

At the moment, when configuring or adding a Salesforce Object in the Connection page, the user requires to select each field that needs to be added. In case every field requires to be added, the user still needs to select them one by one. Hence, i...

Created 25 Jan 01:01am by Julian Aidil

Connector for Salesforce and Jira

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Show the Jira salesforce comment tab date as shown in the Jira comment tab.

In Jira, the coments are shown in absolute datetime, but the Salesforce comments are shown in relative datetime. would be great to have the same date/time in the SF comment tab.

Created 19 Jan 04:54pm by Aaron Pavez

Connector for Salesforce and Jira

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Salesforce Comments in Jira to include all Case Feed items

As of now, the Salesforce Comment section in Jira is only showing the comment items. It would be great for it to show any other Case Feed items in the section as well

Created 19 Jan 12:51am by Julian Aidil

Connector for Salesforce and Jira

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Support for 'Jira Product Discovery' projects

Currently you can bound, map and associate Salesforce records to Jira Issues from a 'Jira Product Discovery' project, but the Salesforce association panel is not visible on the Jira issue itself. Please add support to this new Beta Jira product

Created 18 Jan 08:16pm by Carmen Mendez

Connector for Salesforce and Jira

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Setting to expand the NextGen Jira Issues Component Required Fields and More Fields to Review dropdowns by default

'The Required Fields' and 'More Fields to Review' sections of the Jira Issues (NextGen) component currently show unexpanded. If a setting to set the interface to have expanded dropdowns by default is available, this will assist the user in reviewi...

Created 13 Jan 09:17am by Chun Wye Ng

Connector for Salesforce and Jira

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Synchronize the first update of Chatter into the Salesforce Comments in Jira

Since the first update from Salesforce is made under the "Feed" section of the Case object, I want to synchronize that update under the Salesforce Comments section under Jira Activity. Some users add comments under the update and those aren't bein...

Created 11 Jan 06:54pm by Tomas Salazar

Connector for Salesforce and Jira

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Ideas for Atlassian Apps

by ServiceRocket

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As an admin I'd like to be able to opt out of automatic package and connector updates

Correction of the Help Text when adding Salesforce Fields in the Connection page

As a Admin, I want to prevent the close of a case if that case has an associated JIRA ticket that is still open

As an Admin, I want to restrict the create post-function to only specific users/group

Option to add all available fields from the object in the Connections page

Show the Jira salesforce comment tab date as shown in the Jira comment tab.

Salesforce Comments in Jira to include all Case Feed items

Support for 'Jira Product Discovery' projects

Setting to expand the NextGen Jira Issues Component Required Fields and More Fields to Review dropdowns by default

Synchronize the first update of Chatter into the Salesforce Comments in Jira

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Filter by category

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As an admin I'd like to be able to opt out of automatic package and connector updates

Correction of the Help Text when adding Salesforce Fields in the Connection page

As a Admin, I want to prevent the close of a case if that case has an associated JIRA ticket that is still open

As an Admin, I want to restrict the create post-function to only specific users/group

Option to add all available fields from the object in the Connections page

Show the Jira salesforce comment tab date as shown in the Jira comment tab.

Salesforce Comments in Jira to include all Case Feed items

Support for 'Jira Product Discovery' projects

Setting to expand the NextGen Jira Issues Component Required Fields and More Fields to Review dropdowns by default

Synchronize the first update of Chatter into the Salesforce Comments in Jira