Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

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I would like to display on the Account Salesforce component Jira issues associated with the Case's related Account

With the component in the account object, currently only the jira issues associated with that account are displayed. I would like to be able to also see in the object component the jira issues associated with the cases that contain the account.

Created 26 Sep 03:38pm by Felipe Perez

Connector for Salesforce and Jira

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Customize Mapping Configurations based on Salesforce Object Record Type

Salesforce Object Records may be created as different Record Types. The need to synchronize data can differ between these Record Types, and allowing different Mapping Configurations based on Record Types would solve this.

Created 18 Sep 09:18am by Chun Wye Ng

Connector for Salesforce and Jira

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we need to show in the Salesforce history the user who actually clicked on the Review/create button

We need a way to customize the stats in SF to not show up as the Integration User (as the one who “created” the Jira Ticket) but to show up as whoever actually clicked on the “Create/Associate” button in SF

Created 14 Sep 01:33pm by Felipe Perez

Connector for Salesforce and Jira

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Ability to Filter which Issues display in the Jira Issues (Next Gen) Lightning Component

Having the ability to filter/show only certain associated issues. we would only want cases with a particular Status to be included.

Created 6 Sep 12:29pm by Guest

Connector for Salesforce and Jira

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Ability to configure on the SF package for selective JIRA issue creation

For example, I only want Cases with a specific status to create a Jira issue.

Created 30 Aug 09:11pm by Felipe Perez

Connector for Salesforce and Jira

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As an Admin, I would like to Hide Create/Associate and Configure options for specific objects

Hide the Create/Associate and Configure options for the Salesforce Jira Issue Component, to only one specific object in Salesforce. This is to restrict Manual Creation/Association/Configuration, only to the objects that are permitted. For instance...

Created 16 Aug 11:12am by Chun Wye Ng

Connector for Salesforce and Jira

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When mapping values, allow for an else condition default for any unmapped value

As an example, we current map Salesforce Account to a Client Multi picklist in Jira, which requires a lot of maintenance as new customers are added. It would be helpful if I could define an else condition in the mapping to assign to any (as of yet...

Created 8 Aug 06:28pm by Debra Weller

Connector for Salesforce and Jira

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As a user, replying directly to Jira Comments in the Jira Comments Component would promote effective communication.

As a user, I would like to be able to reply directly in the Jira Comments in the Jira Comments Component in Salesforce. This would promote communication between Salesforce & Jira Teams.

Created 2 Aug 04:33am by Chun Wye Ng

Connector for Salesforce and Jira

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As an admin I want to see the Jira field id when configuring bindings

. Currently when you have multiple fields with the same name, it is difficult to know which one is which. It would be great if Jira field id can be displayed in the bindings when adding new fields to help with such scenarios.

Created 1 Aug 04:35am by Guest

Connector for Salesforce and Jira

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Chatter replies for synced Jira comments back on Jira (SF comments tab)

It would great to see chatter replies for Jira comments synced on Salesforce also back in Jira (Salesforce comments tab). For the time being, this only works for native chatter comments.

Created 31 Jul 06:49pm by Guest

Connector for Salesforce and Jira

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Ideas for Atlassian Apps

by ServiceRocket

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I would like to display on the Account Salesforce component Jira issues associated with the Case's related Account

Customize Mapping Configurations based on Salesforce Object Record Type

we need to show in the Salesforce history the user who actually clicked on the Review/create button

Ability to Filter which Issues display in the Jira Issues (Next Gen) Lightning Component

Ability to configure on the SF package for selective JIRA issue creation

As an Admin, I would like to Hide Create/Associate and Configure options for specific objects

When mapping values, allow for an else condition default for any unmapped value

As a user, replying directly to Jira Comments in the Jira Comments Component would promote effective communication.

As an admin I want to see the Jira field id when configuring bindings

Chatter replies for synced Jira comments back on Jira (SF comments tab)

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Filter by category

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I would like to display on the Account Salesforce component Jira issues associated with the Case's related Account

Customize Mapping Configurations based on Salesforce Object Record Type

we need to show in the Salesforce history the user who actually clicked on the Review/create button

Ability to Filter which Issues display in the Jira Issues (Next Gen) Lightning Component

Ability to configure on the SF package for selective JIRA issue creation

As an Admin, I would like to Hide Create/Associate and Configure options for specific objects

When mapping values, allow for an else condition default for any unmapped value

As a user, replying directly to Jira Comments in the Jira Comments Component would promote effective communication.

As an admin I want to see the Jira field id when configuring bindings

Chatter replies for synced Jira comments back on Jira (SF comments tab)