Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

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we need to show in the Salesforce history the user who actually clicked on the Review/create button

We need a way to customize the stats in SF to not show up as the Integration User (as the one who “created” the Jira Ticket) but to show up as whoever actually clicked on the “Create/Associate” button in SF

Created 14 Sep 01:33pm by Felipe Perez

Connector for Salesforce and Jira

0 Needs review
2 Vote
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Customize Mapping Configurations based on Salesforce Object Record Type

Salesforce Object Records may be created as different Record Types. The need to synchronize data can differ between these Record Types, and allowing different Mapping Configurations based on Record Types would solve this.

Created 18 Sep 09:18am by Chun Wye Ng

Connector for Salesforce and Jira

0 Needs review
33 Vote
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Usable REST API for the connector operations

As of now, there is no available REST API from the connector to trigger any of its operations externally. Having this feature will be a great addition with the user does not need to interact with the platform directly and open-up more feasibility ...

Created 22 May 03:27am by Julian Aidil

Connector for Salesforce and Jira

1 Needs review
79 Vote
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As a user, I would like the attachment to be synced when added through comments.

At the moment, the connector only automatically syncs when an attachment is added through the "Attach" or "+" button feature. But, if we add the attachment through a comment, it won't sync until the ticket is manually pushed in which is the curren...

Created 22 Oct 08:12am by Julian Aidil

Connector for Salesforce and Jira

5 Gathering interest
63 Vote
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Data hosting service located in EU - GDPR

Hello, As an european client, I need the data processed by the connector to be hosted in EU data centers. GDPR compliance

Created 23 Feb 10:23am by Guillaume Zellhuber

Connector for Salesforce and Jira

2 Gathering interest
10 Vote
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Configure a new trigger available in Jira Automation to execute when a Salesforce Comment is made

Currently, the Salesforce Comment is in a separate tab from Jira's native comment. It would be great to have a Trigger in Jira Automation that detects when a Salesforce Comment is made (similar to Issue Commented). This will provide more customiza...

Created 1 Jun 12:50pm by Chun Wye Ng

Connector for Salesforce and Jira

2 Needs review
4 Vote
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As a user, replying directly to Jira Comments in the Jira Comments Component would promote effective communication.

As a user, I would like to be able to reply directly in the Jira Comments in the Jira Comments Component in Salesforce. This would promote communication between Salesforce & Jira Teams.

Created 2 Aug 04:33am by Chun Wye Ng

Connector for Salesforce and Jira

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4 Vote
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As an admin I want to see the Jira field id when configuring bindings

. Currently when you have multiple fields with the same name, it is difficult to know which one is which. It would be great if Jira field id can be displayed in the bindings when adding new fields to help with such scenarios.

Created 1 Aug 04:35am by Guest

Connector for Salesforce and Jira

0 Needs review
136 Vote
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Allow Chatter-JIRA Comment Integration for SF Custom Objects

Many modern business processes are developed out of Salesforce, which require custom objects. To the extent that teams collaborate on those process in conjunction with Engineering (who work out of JIRA), this integration would provided increased e...

Created 15 Jan 03:54pm by Guest

Connector for Salesforce and Jira

11 Needs review
72 Vote
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As a user, I would like the ability to reorder of the fields in "Create and Review" dialog

At the moment, some of the fields in this dialog are set in a specific order while any other fields will be set in no specific order or random. Regardless of the field order in the JIRA Create Issue screen, it would not change the field order in t...

Created 10 Feb 11:16am by Julian Aidil

Connector for Salesforce and Jira

12 Gathering interest

Ideas for Atlassian Apps

by ServiceRocket

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we need to show in the Salesforce history the user who actually clicked on the Review/create button

Customize Mapping Configurations based on Salesforce Object Record Type

Usable REST API for the connector operations

As a user, I would like the attachment to be synced when added through comments.

Data hosting service located in EU - GDPR

Configure a new trigger available in Jira Automation to execute when a Salesforce Comment is made

As a user, replying directly to Jira Comments in the Jira Comments Component would promote effective communication.

As an admin I want to see the Jira field id when configuring bindings

Allow Chatter-JIRA Comment Integration for SF Custom Objects

As a user, I would like the ability to reorder of the fields in "Create and Review" dialog

Filter by status

Filter by category

Identify yourself with your email address

we need to show in the Salesforce history the user who actually clicked on the Review/create button

Customize Mapping Configurations based on Salesforce Object Record Type

Usable REST API for the connector operations

As a user, I would like the attachment to be synced when added through comments.

Data hosting service located in EU - GDPR

Configure a new trigger available in Jira Automation to execute when a Salesforce Comment is made

As a user, replying directly to Jira Comments in the Jira Comments Component would promote effective communication.

As an admin I want to see the Jira field id when configuring bindings

Allow Chatter-JIRA Comment Integration for SF Custom Objects

As a user, I would like the ability to reorder of the fields in "Create and Review" dialog