Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

18 Vote
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Add the ability to disable and not render the 'Create Salesforce Object' and 'Associations' buttons on a Jira Issue screen

We don't see a need for our Product Development teams creating a SalesForce Case from an Issue. We only want our customer support teams creating a Jira Issue from an existing Case as our standard workflow. This would also apply to making an Associ...

Created 9 Aug 08:50pm by Matthew Wright

Connector for Salesforce and Jira

2 Needs review
14 Vote
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As a user, I would like to display Jira subtasks in the Salesforce components

I have a Jira issue associated with a Salesforce record. In the Jira issue, there is a subtask and I want to able to see this subtask in the Salesforce. Therefore, As a user, I would like to display Jira subtasks in the Salesforce components

Created 14 Jul 11:41am by Kevin Lew

Connector for Salesforce and Jira

2 Needs review
13 Vote
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As an admin, I want to be able to edit the email template for new comments added to Jira

Request to be able to edit email sent to notify Jira users when new comments are added to Jira from Salesforce.

Created 7 Oct 11:13pm by Pablo Gamblin

Connector for Salesforce and Jira

1 Needs review
4 Vote
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Official support for Propel application

As a user, I would like the connector to officially support the integration with the application from Propel: https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000DpZt6EAF&tab=e

Created 15 Dec 09:45am by Julian Aidil

Connector for Salesforce and Jira

0 Needs review
13 Vote
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As a user, I would like to have a default Jira project based on a specific value in Salesforce custom field

When creating Jira issue from Salesforce, we have to select which Jira project to create for. That would be great if the connector can based on a specific value in the Salesforce custom field to determine which Jira project to create.

Created 29 Sep 04:15am by Kevin Lew

Connector for Salesforce and Jira

1 Needs review
4 Vote
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The nextgen LWC should be more responsive and adjust in size to the number of associations

If there is no associations the connector uses a HUGE background graphic that takes up a lot of valuable screen space. I'd like this to be reduced to a field or ideally completely remove the graphic and text to only show the buttons (like in the “...

Created 9 Dec 02:33pm by Yamam Alghourani

Connector for Salesforce and Jira

0 Needs review
1 Vote
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Ability to Filter which Issues display in the Jira Issues (Next Gen) Lightning Component

Having the ability to filter/show only certain associated issues. we would only want cases with a particular Status to be included.

Created 6 Sep 12:29pm by Guest

Connector for Salesforce and Jira

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5 Vote
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As a user, I would like inline images/attachments in Jira Comments Server to be synced and displayed to the Salesforce Jira Comments Component

Currently, when Jira Comments with inline Images/Attachments are added in Jira Server, they would not be displayed accurately as an Image in Salesforce Jira Comments Component, instead as a link. (Cloud displays correctly) Jira Comment: Server: Re...

Created 7 Sep 12:51pm by Chun Wye Ng

Connector for Salesforce and Jira

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5 Vote
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As a user, I would like inline images/attachments in Jira Comments to be synced and displayed to Salesforce Feed Comments

Currently, if Chatter is enabled, and Jira Comments with inline Images/Attachments are added in Jira, they would not be displayed accurately in Salesforce Chatter Feed Comments. (This behavior is the same for Server and Cloud). Instead, as "!<i...

Created 7 Sep 12:40pm by Chun Wye Ng

Connector for Salesforce and Jira

1 Needs review
16 Vote
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As an Admin, I would like to synchronize Organization field to Salesforce

As mentioned, I would like to synchronize the Jira Service Desk Organization field to a Salesforce field, for example, Account ID.

Created 18 Nov 10:40am by Kevin Lew

Connector for Salesforce and Jira

0 Needs review

Ideas for Atlassian Apps

by ServiceRocket

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Add the ability to disable and not render the 'Create Salesforce Object' and 'Associations' buttons on a Jira Issue screen

As a user, I would like to display Jira subtasks in the Salesforce components

As an admin, I want to be able to edit the email template for new comments added to Jira

Official support for Propel application

As a user, I would like to have a default Jira project based on a specific value in Salesforce custom field

The nextgen LWC should be more responsive and adjust in size to the number of associations

Ability to Filter which Issues display in the Jira Issues (Next Gen) Lightning Component

As a user, I would like inline images/attachments in Jira Comments Server to be synced and displayed to the Salesforce Jira Comments Component

As a user, I would like inline images/attachments in Jira Comments to be synced and displayed to Salesforce Feed Comments

As an Admin, I would like to synchronize Organization field to Salesforce

Filter by status

Filter by category

Identify yourself with your email address

Add the ability to disable and not render the 'Create Salesforce Object' and 'Associations' buttons on a Jira Issue screen

As a user, I would like to display Jira subtasks in the Salesforce components

As an admin, I want to be able to edit the email template for new comments added to Jira

Official support for Propel application

As a user, I would like to have a default Jira project based on a specific value in Salesforce custom field

The nextgen LWC should be more responsive and adjust in size to the number of associations

Ability to Filter which Issues display in the Jira Issues (Next Gen) Lightning Component

As a user, I would like inline images/attachments in Jira Comments Server to be synced and displayed to the Salesforce Jira Comments Component

As a user, I would like inline images/attachments in Jira Comments to be synced and displayed to Salesforce Feed Comments

As an Admin, I would like to synchronize Organization field to Salesforce