Shipped | Ideas for ServiceRocket's Atlassian Apps

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Introduce "after association" actions in Salesforce

Similar to what we have in JIRA.

Created 14 Dec 02:31pm by Azwandi Mohd Aris

Connector for Salesforce and Jira

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I would like to sync Workplace chat to Jira as a comment

It would be great if this connector support 2-way sync to sync workplace chat to the Jira issue as a Jira comment.

Created 10 Jan 01:21am by Kevin Lew

Connector for Workplace and Jira

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"Create Case" button should allow options to choose which object to be created in Salesforce

Currently, the button is "Create Case" which by default allowing customer to create case only, It would be great to have the button can be used to create other objects including custom fields.

Created 30 Dec 03:27am by Kheng Jin Leow

Connector for Salesforce and Jira

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As an admin I want to be able to customize the JIRA Issues Visualforce Page

At the moment, JIRA Issues Visualforce Page has "Create JIRA Issue" and "Associate" buttons. As an admin, I want to be able to customize this Visualforce page to ONLY INCLUDE "Associate" button or "Create JIRA Issue" button. Case #34546

Created 17 Nov 01:05am by Kevin Lew

Connector for Salesforce and Jira

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Restrict use of the Cloud Connector to certain users from JIRA side

At the moment, any users with the Browser Project permission in JIRA will be able to Create or Associate using the Cloud Connector. Customers require certain permissions to be added into the Cloud Connector to limit the usage to only certain users.

Created 26 Oct 12:55am by Adrien Low

Connector for Salesforce and Jira

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Chronological & combined view of comments in Salesforce

We have this feature in JIRA, but not Salesforce. It can feel disconnected when comments in JIRA and Salesforce are not together in a single view.

Created 26 Sep 10:41pm by Azwandi Mohd Aris

Connector for Salesforce and Jira

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As a Scaffolding Structure creator, I would like automated field names

As a Scaffolding structure creator in the Confluence Cloud, I would like to have automated field names upon creation So that I don't have to be bothered with naming a field when I added a new macro With the option to change it in the future

Created 6 May 09:19am by Shared ServiceRocket

Scaffolding

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Change "Article type name" by "Article Record Type" in the configuration

It would be helpful to change "Article type name" by "Article Record Type" in the configuration (mappings) section as the app retrieves the Record types configured for the KBs

Created 29 Apr 10:14pm by Cristobal Maulen

Publisher for Confluence Cloud to Salesforce

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As a ServiceDesk admin, I would like Secret macro to work with ServiceDesk KB

Currently, Secret macros can't be decrypted inside a page that's surfaced in ServiceDesk portal as a KB

Created 21 Apr 08:07am by Shared ServiceRocket

Security & Encryption

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Auth caching

Set a user session timeout for encrypting data (multiple encryption within X amount of time) without re-entering credentials.

Created 19 Nov 03:35am by Azwandi Mohd Aris

Security & Encryption

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Ideas for Atlassian Apps

by ServiceRocket

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Introduce "after association" actions in Salesforce

I would like to sync Workplace chat to Jira as a comment

"Create Case" button should allow options to choose which object to be created in Salesforce

As an admin I want to be able to customize the JIRA Issues Visualforce Page

Restrict use of the Cloud Connector to certain users from JIRA side

Chronological & combined view of comments in Salesforce

As a Scaffolding Structure creator, I would like automated field names

Change "Article type name" by "Article Record Type" in the configuration

As a ServiceDesk admin, I would like Secret macro to work with ServiceDesk KB

Auth caching

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Filter by category

Identify yourself with your email address

Introduce "after association" actions in Salesforce

I would like to sync Workplace chat to Jira as a comment

"Create Case" button should allow options to choose which object to be created in Salesforce

As an admin I want to be able to customize the JIRA Issues Visualforce Page

Restrict use of the Cloud Connector to certain users from JIRA side

Chronological & combined view of comments in Salesforce

As a Scaffolding Structure creator, I would like automated field names

Change "Article type name" by "Article Record Type" in the configuration

As a ServiceDesk admin, I would like Secret macro to work with ServiceDesk KB

Auth caching