Classic Connector for | Ideas for ServiceRocket's Atlassian Apps

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Ability to sync comments to other objects than Case object

Currently, only Case object's comments can be sync with Jira issues' comments. It would be great having this feature for other objects including custom ones.

Created 26 Jun 04:17pm by Guest

Classic Connector for Salesforce and Jira (Server)

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Classic SF/Jira Connector's Remote Attachment panel in Jira should show files attached in SF Feed/Chat

We use the "chat" function in SF to attach files, not the actual attachment part of the case form. The Classic Connector's Remote Attachment panel in Jira does not see those attachments. It should see them and show them. Please ignore the first co...

Created 27 May 11:04pm by Guest

Classic Connector for Salesforce and Jira (Server)

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As a User, I would like to increase the timeout to allow the connector to be able to handle huge results returned from Salesforce

When I run the this JQL ("Salesforce Case Reference" in remoteObjects("status", "=" 'Closed")) to find the association with the 'Closed' Salesforce status in Jira, the display result is not accurate. For example, there should have 100 associations...

Created 9 Mar 10:50am by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

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As a user, I would like to be able to only sync the mapped value fields

For example when mapping Jira Status > Salesforce Status and adding map values for only certain statuses, then I want the connector to only synchronize the mapped values and not update any other status that has not been mapped. Example of the m...

Created 26 Feb 12:05pm by Guest

Classic Connector for Salesforce and Jira (Server)

0 Will not implement
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As an User, I want to be notified when Case comment is added from Jira.

Using case comment sync in classic connector and once the case comment is published in SF, the owner is not getting a notification in SF. If I add the case comment manually the user gets notified. SF is stating something needs to be configured on...

Created 26 Sep 05:33am by Guest

Classic Connector for Salesforce and Jira (Server)

0 Will not implement
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I would like to have the feature to export/ import configurations (mappings).

When we migrating to a new Jira instance, we always want to export the existing mapping configuration and import it to the new instance. As of now, there is no alternative to do that and we have to configure it manually. With this export/import ...

Created 2 Apr 12:37pm by Kevin Lew

Classic Connector for Salesforce and Jira (Server)

0 Unlikely to implement
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Able to sync attachments from JIRA to Salesforce

In our JIRA system, we connected Salesforce. We want a way where we could sync the attachments in JIRA be also added in the Salesforce object an issue was associated with.

Created 23 Mar 01:32am by Guest

Classic Connector for Salesforce and Jira (Server)

0 Will not implement
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As a user, I want to be able to Remove a custom field (Remote Object Link) from Edit Screen and be able to present and synchronise the values in the page.

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Created 19 Nov 12:56am by mozhda barekzai

Classic Connector for Salesforce and Jira (Server)

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As an Administrator I need additional filters/options for Jira issue creation

Customer request: JIRA synchronization- when user makes “save case to JIRA”, everything, including all comments and attachments, copy into JIRA. We want to save our JIRA “clean” so they offer to put check box for choosing the relevant thin...

Created 25 Sep 08:32pm by Juan Recabarren

Classic Connector for Salesforce and Jira (Server)

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As a user, I would like to see the "Paid Update" label change to "Update Available" to avoid confusion for paid users

Currently, the button to update SR add-on says "Paid Update". Users might be mistaken that their license is not valid/expired even though it is not. Perhaps it can be updated to "Update Available".

Created 28 Aug 05:40pm by Immanuel Siagian

Classic Connector for Salesforce and Jira (Server)

0 Will not implement

Ideas for Atlassian Apps

by ServiceRocket

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Ability to sync comments to other objects than Case object

Classic SF/Jira Connector's Remote Attachment panel in Jira should show files attached in SF Feed/Chat

As a User, I would like to increase the timeout to allow the connector to be able to handle huge results returned from Salesforce

As a user, I would like to be able to only sync the mapped value fields

As an User, I want to be notified when Case comment is added from Jira.

I would like to have the feature to export/ import configurations (mappings).

Able to sync attachments from JIRA to Salesforce

As a user, I want to be able to Remove a custom field (Remote Object Link) from Edit Screen and be able to present and synchronise the values in the page.

As an Administrator I need additional filters/options for Jira issue creation

As a user, I would like to see the "Paid Update" label change to "Update Available" to avoid confusion for paid users

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Filter by category

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Ability to sync comments to other objects than Case object

Classic SF/Jira Connector's Remote Attachment panel in Jira should show files attached in SF Feed/Chat

As a User, I would like to increase the timeout to allow the connector to be able to handle huge results returned from Salesforce

As a user, I would like to be able to only sync the mapped value fields

As an User, I want to be notified when Case comment is added from Jira.

I would like to have the feature to export/ import configurations (mappings).

Able to sync attachments from JIRA to Salesforce

As a user, I want to be able to Remove a custom field (Remote Object Link) from Edit Screen and be able to present and synchronise the values in the page.

As an Administrator I need additional filters/options for Jira issue creation

As a user, I would like to see the "Paid Update" label change to "Update Available" to avoid confusion for paid users