Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

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Add watchers from Salesforce to Jira

As a user I'd like the option of choosing watchers for Jira Issues in Salesforce

Created 1 Mar 10:27pm by Carmen Mendez

Connector for Salesforce and Jira

1 Needs review
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Bulk operation to work on more than 100 issues

At the moment, the bulk operation feature can retrieve more than 100 issues with the provided JQL by the users. But, when the "Bulk Push" is triggered, it has a limitation where only the top 100 is processed. Hence, it will be great if the operati...

Created 17 Feb 02:34am by Julian Aidil

Connector for Salesforce and Jira

0 Gathering interest
13 Vote
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Ability to provide/restrict access to work with the create and/or associate buttons

Currently, it is possible to provide users with permissions to work with the connector from Jira (all the functionalities). However, it would be great having the ability to provide/restrict access to work with the create and/or associate buttons.

Created 13 Oct 05:59pm by Guest

Connector for Salesforce and Jira

4 Needs review
13 Vote
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Ability to hide the create button and leave only the "Review & Create" button

After clicking on the Create button in SF (lightning component/VF component) there are two options/buttons to create a Jira issue: "Create" and "Review and Create". It would be useful for our use case to be able to hide the "Create" button on this...

Created 18 May 05:32pm by Cristobal Maulen

Connector for Salesforce and Jira

1 Needs review
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As an admin I would like to control the direction of attachment sync

Currently attachment sync can be turned off or on as bidirectional sync. We would like to be able to control the direction of the sync.

Created 14 Jan 06:20pm by Pablo Gamblin

Connector for Salesforce and Jira

0 Needs review
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As an admin, I want to be able to edit the email template for new comments added to Jira

Request to be able to edit email sent to notify Jira users when new comments are added to Jira from Salesforce.

Created 7 Oct 11:13pm by Pablo Gamblin

Connector for Salesforce and Jira

1 Needs review
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Automatically associate Jira Issues with existing Salesforce objects by entering the Case Number

As a user I want to be able to automatically associate Jira Issues with existing Salesforce objects by entering the Case Number into a custom field in Jira during issue creation.

Created 30 Apr 12:42pm by Guest

Connector for Salesforce and Jira

1 Needs review
13 Vote
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As a user, I would like the connector supports larger attachment sync size

Jira Cloud has increased the default attachment size limit to 1GB (1024.00MB). Salesforce Files maximum limit size is 2GB and Attachment (Classic) is 25MB. https://help.salesforce.com/articleView?id=collab_files_size_limits.htm&type=5 As of no...

Created 20 Mar 01:27pm by Kevin Lew

Connector for Salesforce and Jira

2 Needs review
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As an Admin, I would like to synchronize Organization field to Salesforce

As mentioned, I would like to synchronize the Jira Service Desk Organization field to a Salesforce field, for example, Account ID.

Created 18 Nov 10:40am by Kevin Lew

Connector for Salesforce and Jira

0 Needs review
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As an Admin, I would like to have the option to sync either Files or Attachments and not both.

Currently the connector syncs files and attachments from Salesforce to Jira. This can cause issues since issues created with email-to-case can contain signatures that also get synced to Jira. We would like to have the option to select to sync eith...

Created 29 Oct 03:48pm by Pablo Gamblin

Connector for Salesforce and Jira

3 Planned

Ideas for Atlassian Apps

by ServiceRocket

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Add watchers from Salesforce to Jira

Bulk operation to work on more than 100 issues

Ability to provide/restrict access to work with the create and/or associate buttons

Ability to hide the create button and leave only the "Review & Create" button

As an admin I would like to control the direction of attachment sync

As an admin, I want to be able to edit the email template for new comments added to Jira

Automatically associate Jira Issues with existing Salesforce objects by entering the Case Number

As a user, I would like the connector supports larger attachment sync size

As an Admin, I would like to synchronize Organization field to Salesforce

As an Admin, I would like to have the option to sync either Files or Attachments and not both.

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Filter by category

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Add watchers from Salesforce to Jira

Bulk operation to work on more than 100 issues

Ability to provide/restrict access to work with the create and/or associate buttons

Ability to hide the create button and leave only the "Review & Create" button

As an admin I would like to control the direction of attachment sync

As an admin, I want to be able to edit the email template for new comments added to Jira

Automatically associate Jira Issues with existing Salesforce objects by entering the Case Number

As a user, I would like the connector supports larger attachment sync size

As an Admin, I would like to synchronize Organization field to Salesforce

As an Admin, I would like to have the option to sync either Files or Attachments and not both.