Connector for Salesforce | Ideas for ServiceRocket's Atlassian Apps

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As an Admin, I would like to synchronize Organization field to Salesforce

As mentioned, I would like to synchronize the Jira Service Desk Organization field to a Salesforce field, for example, Account ID.

Created 18 Nov 10:40am by Kevin Lew

Connector for Salesforce and Jira

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Sync only Specific Status Values

Currently, Status fields are synced based on the mapped values to translate the statuses accurately. However, if only certain statuses are mapped, the other statuses would also be synced. If the Salesforce and Jira agents work in separate statuses...

Created 10 Aug 09:49am by Chun Wye Ng

Connector for Salesforce and Jira

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As an admin, I want to configure different preset configuration for different JIRA projects

The default preset can be configured on the connection configuration. There are times where we want a project's default behaviour is auto-pull/push, while another project is to be read-only by default. This is not achievable at the moment. === Cre...

Created 21 Jan 06:40pm by Immanuel Siagian

Connector for Salesforce and Jira

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Push Field Data ONLY on Creation option

There are fields that I need to be kept in sync between Salesforce and JIRA but there are fields that I only need to be passed upon issue creation. Example: When I create a JIRA off of a Salesforce Case, I initially only need the fields "Subjec...

Created 12 Mar 06:07pm by Derrick Taylor David

Connector for Salesforce and Jira

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As an Admin I need to hide the 'Salesforce Comments' tab in JIRA

we aren't using the standard Case object and we have connected ours to a custom object so we don't need a separate tab for these comments and we think this may confuse users.

Created 24 Nov 12:19pm by Samuel Gatica

Connector for Salesforce and Jira

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As a user, I would like to define the tables as default view.

In case of a log-out the view will revert back to Tiles, I would like to be able to set the table as default.

Created 8 Aug 07:10pm by Alejandra Rosales

Connector for Salesforce and Jira

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Search salesforce object using the Record ID (Case ID, Account ID)

At the moment the search doesnt work with record IDs. Only text. We can search using the case number, subject but not the Record ID. This is important since we use the Record ID to associate a new record with Jira.

Created 14 Jul 02:44pm by Aaron Pavez

Connector for Salesforce and Jira

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Ability to bind multiple Salesforce instances connections to the same Jira Project.

The ability to bind one Jira Project to different connections (multiple Salesforce instances) would be beneficial. This would allow the creation of Jira Issues based on incoming data in Salesforce.

Created 14 Jul 01:29am by Chun Wye Ng

Connector for Salesforce and Jira

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We would like to be able to answer/reply a Jira comment on the Salesforce comment section and see that reply back in Jira.

right now when commenting in Jira we can see the comment in Salesforce in the all updates(or similar) section. But the replies made to that Jira comment in Salesforce are not rendered in Jira.

Created 8 Jun 03:44pm by Aaron Pavez

Connector for Salesforce and Jira

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As a user I want to be able to auto associate Jira ticket to SF Account based on the Jira 'Organization' field

I want to have the feature where Jira tickets are automatically associated with Salesforce Account based on the Organization field in Jira. For example if the Organization for the Jira ticket is 'X', I want the connector to check if an Account und...

Created 5 Aug 05:21pm by Guest

Connector for Salesforce and Jira

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Ideas for Atlassian Apps

by ServiceRocket

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As an Admin, I would like to synchronize Organization field to Salesforce

Sync only Specific Status Values

As an admin, I want to configure different preset configuration for different JIRA projects

Push Field Data ONLY on Creation option

As an Admin I need to hide the 'Salesforce Comments' tab in JIRA

As a user, I would like to define the tables as default view.

Search salesforce object using the Record ID (Case ID, Account ID)

Ability to bind multiple Salesforce instances connections to the same Jira Project.

We would like to be able to answer/reply a Jira comment on the Salesforce comment section and see that reply back in Jira.

As a user I want to be able to auto associate Jira ticket to SF Account based on the Jira 'Organization' field

Filter by status

Filter by category

Identify yourself with your email address

As an Admin, I would like to synchronize Organization field to Salesforce

Sync only Specific Status Values

As an admin, I want to configure different preset configuration for different JIRA projects

Push Field Data ONLY on Creation option

As an Admin I need to hide the 'Salesforce Comments' tab in JIRA

As a user, I would like to define the tables as default view.

Search salesforce object using the Record ID (Case ID, Account ID)

Ability to bind multiple Salesforce instances connections to the same Jira Project.

We would like to be able to answer/reply a Jira comment on the Salesforce comment section and see that reply back in Jira.

As a user I want to be able to auto associate Jira ticket to SF Account based on the Jira 'Organization' field